Gary is respectful and helped me get the service done within schedule on a busy day.
He forgot to explain what the “recall service” was
About and I forgot to ask before I left.
Over-all, i waited for about the same number of hours that i usually do.
9/24/2021
Mercedes D. VERIFIED CUSTOMER
I requested a different technician and twice I did not receive who I requested. I did not request Gary.
Gary did not call me when my car was ready. I texted him he never responded to me. I had to call and he said he sent me an email which I never received. My car was ready way before the end of the day and ended up picking it up at closing time.
He did not go over in detail about the results of the service. I am very unsatisfied with his service. Terrible. Terrible service. Also. the guy who is in charge of bringing out the cars and checking when customers arrive did not take car to delivery My car to me he was chit chatting with the other technicians. He left the number sign inside my car and did not bother to give any type of customer service. Terrible. Terrible service very unhappy
I will not recommend to anyone I know to go to your service or dealership
9/24/2021
Young K. VERIFIED CUSTOMER
Ian really get mad because service advisor don't trying to pick me up final but sent me rider after complaints about it.
9/24/2021
Sharon D. VERIFIED CUSTOMER
I was completely satisfied with the services Norm Reeves service team did on my car... Honestly I'd rather not deal with Mr. Phan again, he wasn't rude or uncordial in any way but when I did ask him about something I needed to replace on the car it did seam like he was more interested in the conversation he was having with another employee there. He told me that he would contact me with a quote and he never did. Then when I asked him about it via text right after a text to say the car was ready I got no response until the following day. When he did respond he didn't even know exactly what part needed replacing but he sent me a quote that was for unneeded parts after apologizing for not getting back to me in the first place. Usually I'm not one to write something like this but when you take your car into get service from the dealer you purchased the car from it's not fun to feel like your getting the brush off even if it's politely done...
9/24/2021
Tim L. VERIFIED CUSTOMER
Great customer service
9/24/2021
Samuel H. VERIFIED CUSTOMER
5 stars
9/24/2021
Kevin D. VERIFIED CUSTOMER
Quick and Efficient service
9/24/2021
Ted M. VERIFIED CUSTOMER
Absolutely great experience
9/23/2021
Steven H. VERIFIED CUSTOMER
I appreciate how quickly I was checked in in the morning. And I really appreciate how the car was ready and washed and I picked it up
9/23/2021
Veronica K. VERIFIED CUSTOMER
Good customerservice. Service completed within time promised.
9/23/2021
Anthony M. VERIFIED CUSTOMER
Just a really good job
9/23/2021
Jarold G. VERIFIED CUSTOMER
I’m waiting for a part. Riggs is keeping in contact with me while I wait
9/23/2021
Bill D. VERIFIED CUSTOMER
A good, thorough job! Very nice new building.
9/23/2021
Chong K. VERIFIED CUSTOMER
Thank you
9/22/2021
Monica V. VERIFIED CUSTOMER
I give my service rep, Paul a D-!!!!
I will no longer bring my car for service to your establishment.
Paul flat out lied to me with an update, via phone call that my car
was being washed & will be ready. However; I walked over to the service counter
and saw my car sitting there, baking in the sun. Paul was no where
to be found. My car was ready and unwashed!! I do not appreciate LIERS!!!
9/22/2021
Juan R. VERIFIED CUSTOMER
Paul was very helpful and answered all of our questions
9/22/2021
Anne M. VERIFIED CUSTOMER
Paul gave me the approximate time for service today. Paul was right by the time I was quoted and he phoned me to tell me that the car was ready. I was very pleased with the service I received.
9/22/2021
Kristine H. VERIFIED CUSTOMER
Excellent service
9/22/2021
Ashley W. VERIFIED CUSTOMER
Mary was awesome this was the first time dealing with Mary and she was great very competent and knowledgeable and knew what she was doing she's a keeper ????!!!!!