Norm Reeves Hyundai Cerritos Auto Repair Service

Enrique was very helpful and made me feel at ease. Thanks for your help and keep up the excellent work!

Fast service. Very nice people

Service was top notch. Would rate 20 out of 10

Every thing was great! I liked the detailed explanations from jayden for all my questions.

Louie Ramos been the best service guy for my unusual situation and all the electrical issues I've been having.

Although I make a service appointment in advance, I usually end up waiting about two hours, which is somewhat inconvenient. However, I am very satisfied with the quality of the service and the kindness of the staff.

Excellent customer service. Timelines.

Jayden was very professional and willing to help me me with getting the best service possible I would recommend him to others and would ask for him whenever I need any future service.

He was kind and patient.

Friendly and helpful service I have no complaints.

I am satisfied your service. Thank for Mr.Enrique cooperation and help.

Candice offered me excellent customer service.

You held onto my vehicle for 12 days and did nothing. Wasted my time and money as usual. Every time we visit your dealership, it costs our time and money terrible service.

Jayden was polite, professional and so accommodating!

Quick service.

I would have liked a handover of the effort while Gary was out for a week since no one responded to our request for status for the duration of the time.

If maintenance team can please be sure to clear lights after work is completed this is the Econ’s time I had to request for them to clear my dash from an oil change.

Jayden was absolutely wonderful this is in no way shape or form a reflection on thier service. However, the state I received my vehicle back in was absolutely disgusting. It’s heartbreaking and disconcerting that obviously my car was being used as break room and employees were eating and changing the settings on my radio and more. I brought my car in with under 1500 miles for a recallMy car doesn’t even smell new anymore it smells like an old family van. I haven’t even personally sat on the leather seats. I’ve been leaving a plastic cover to preserve them, but that was completely disregarded and all of the features in my car were being used by random strangers. There’s a seat that neither me or my husband has ever sat in the back. It was leaned all the way back and left muddy footprints, crumbs, grease stains, and drink residue in the cupholder. There’s absolutely no reason for anyone to have been in the backseat. I understand that someone would need to drive the vehicle in the front seat however crumbs embedded in the seat muddy footprints grease streaks crumbs drink residue, old tissues and I had left my radio on Sirius but it was changed to power 106 and the bass an treble settings were pushed all the way up with the volume set very high. The cargo net was taken halfway down bottom half and scuffed the back mat. Clearly, this was the employee break room for the past three weeks. It feels like a violation of trust as I was expecting the same care I show my car to be shown back to me. it’s disrespectful and very upsetting. I let the service employees know and they will be detailing my vehicle and filling the tank but it’s still a tough situation to experience. This was my first new car ever saved up a lot of money and made careful decisions. I was the first driver of the car there was only 10 miles on it when we got it. It’s just really difficult to take. This makes me reconsider the search for a second Hyundai a sonata my husband was considering because of the lack of care and makes me question the quality of work that was performed as well. I will be in on Monday to get the promised detailing but the upsetting feeling will take way more time to get over.

Candice was very helpful with all my questions and friendly.

Enrique was professional, efficient, and friendly. Thank you, Enrique