Only complaint i wish when mechanics and valet move the car they would not adjust seats
3/5/2026
Nancy A. VERIFIED CUSTOMER
Great service
3/4/2026
Olga P. VERIFIED CUSTOMER
Enrique was polite and professional — he represented the Hyundai company well.
3/4/2026
Joven T. VERIFIED CUSTOMER
Please refer my unsatisfied experience on Case #42169946
Lorinda
HCCM National Case Manager
****-****-xxxx
3/4/2026
Sunggu W. VERIFIED CUSTOMER
There seems to be a misunderstanding regarding our previous communications. First, my wife mentioned she wasn't informed that the shuttle or Uber service would be a one-time offer. Second, regarding the diagnostic fee, I didn't actually send a reply acknowledging the charge, though it seems there was an impression that I had. Also, $189.95 for an Active Air Flap System diagnostic feels quite high; it might make customers hesitate to choose a service center."
3/4/2026
Paul H. VERIFIED CUSTOMER
Fast friendly service, Justin took time to explain the services provided. No high pressure
3/4/2026
Molly A. VERIFIED CUSTOMER
I went to not reeves bc they offered carwash service.
Now it’s not offered
I’ll find another dealer closer to home for service and referrals
Big bummer
3/4/2026
Susan C. VERIFIED CUSTOMER
Car service was great, but I was waiting for my car, and expecting to have a coffee while waiting. The coffee machine was out of order, and the faucet promising cold, filtered water was also not working.
3/4/2026
Luis I. VERIFIED CUSTOMER
Like always Louie and team did an excellent job and were helpful and professional.
3/4/2026
Shelby E. VERIFIED CUSTOMER
I would have appreciated a phone call saying my vehicle was done vs. just a text. I also think there should be a pick up and drop service to pick up a vehicle .
3/4/2026
Jeffrey L. VERIFIED CUSTOMER
Nothing more to say
3/4/2026
Alma L. VERIFIED CUSTOMER
Everyone was friendly from the employee that greeted me on arrival to receiving my car back.
3/4/2026
Sara M. VERIFIED CUSTOMER
Yes, it was quick but when it came for my estimate, I had a fee and I have the extended warranty that I had purchased when I bought my car in 2022 and I was told it had expired. When I got my estimate paperwork it showed that it did not expire until 2028. I told the cashier and showed him and he showed the technician and told me that the tech said that he was looking at the previous customers VIN #? I don’t know but I was not charged. The technicians need to pay more attention and who knows what they charged in the past. Why purchase it if they don’t pay attention and they charge or overcharge?!?
3/3/2026
Ameet S. VERIFIED CUSTOMER
Great!
3/2/2026
Jacqueline A. VERIFIED CUSTOMER
Louie was nice enough during my visit, but overall my experience was frustrating. There was a delay at check-in because his work iPad wasn’t functioning properly, and he asked me if I had an appointment—even though someone had just confirmed that I was on his list.
I was then told I needed a brake fluid exchange for $189 and that, along with my oil change, the total service would take about three hours. After speaking with my husband, I declined the brake fluid exchange because I genuinely felt like I was being upcharged—especially as a woman, it didn’t sit right with me.
Interestingly, my car was actually completed in about an hour and a half, not three hours as initially stated. I also was never notified that my car was ready. I had to return to the counter myself to ask about the status.
Overall, the service felt inconsistent. It seemed like they may pick and choose who receives exceptional service, which is disappointing as a paying customer. I hope they work on communication, transparency, and providing the same level of service to everyone.
3/1/2026
David P. VERIFIED CUSTOMER
The price of the work was higher than expected. And the two tire caps are gone.
3/1/2026
Antonia M. VERIFIED CUSTOMER
As always, the staff were all good and did an excellent job.
3/1/2026
Michael P. VERIFIED CUSTOMER
Louie was extremely polite and friendly.
3/1/2026
Brian R. VERIFIED CUSTOMER
It was a terrible service. Had to wait over 2 hours for rental car and 2 hours to pick up the car when it was a finish.
3/1/2026
Carmen F. VERIFIED CUSTOMER
Hi my name is Carmen and I would really like to thank my advisor Louie and the specialist who worked on my vehicle, I really appreciate their time and kindness Louie was very respectful and attentive to my concerns I had concerns and Louie said no problem will pick your vehicle up and do all test necessary so you will feel comfortable driving your car and his kind voice and concerns they checked my vehicle and returned it me in top shape .Thank you Louie and mericio for putting my mind at ease.