I am thoroughly satisfied with the maintenance service and service report provided by Norm Reeves Hyundai Superstore in Cerritos. Gary Ohnesorgen, my Service Consultant did an excellent job answering my questions and seeing that the service was performed on my vehicle quickly, efficiently, and returning my vehicle to me within the time estimate provided.
12/24/2025
Dennis K. VERIFIED CUSTOMER
Great service thank you
12/24/2025
Jaime G. VERIFIED CUSTOMER
He was great very helpful and offered a great experience.
12/23/2025
Doreen Q. VERIFIED CUSTOMER
Always happy to have Gary as my service provider!
12/23/2025
Meagan R. VERIFIED CUSTOMER
I love have him as my advisor. It's always a good experience gettinf my car worked on. He was nice, great communicator and just all the way around supportive about the care of my car. Appreciate you all so much. Happy holidays
12/23/2025
Liz D. VERIFIED CUSTOMER
Enrique was very helpful in answering all my questions and concerns. He had through answers. And made sure I understood everything.
12/23/2025
Gary T. VERIFIED CUSTOMER
Candice is very courteous, and Professional. She is awesome. But I'm a little upset with the person trying to fix the passenger rear garnish. But again Candice said that we will get this garnish fixed.
12/23/2025
Sean G. VERIFIED CUSTOMER
I hated my experience with the service center so much that even when I was told my car was ready I was given my key with an attitude about to pull off and they said they needed to put lug nuts on my car what if I had drove off what would have happened and my appointment was at 11:00 am I didn’t leave until 1:50 pm that was so crazy and when I spoke to Justin he didn’t seem to care I should’ve been apologized to or offered something license plate frame or something but I won’t be back
12/23/2025
Isaiah L. VERIFIED CUSTOMER
Way too expensive repairs. Paid for the same job at a trusted mechanic shop for $1,200 less
12/21/2025
Iran M. VERIFIED CUSTOMER
I dropped off my vehicle for general maintenance and a technical issue with my in car entertainment system. The maintenance was completed but the technical issue went unresolved as I was told they did a software update but did not check if my issue was resolved.
12/21/2025
Esther M. VERIFIED CUSTOMER
Thank you for everything
12/20/2025
Douglas P. VERIFIED CUSTOMER
Failure on your part
12/20/2025
Samuel L. VERIFIED CUSTOMER
The Oil Change was standard and the gas cap cover was replaced. However the third complaint of the Radios Android Auto continues to be an issue. This morning during my drive home the map screen kept going off center with a pop-up to re-center the map, it wasn't even on the same street. Then further into my drive the GPS kept trying to route me to different locations and I wasn't even entering a destination. Prior to the service it just kept going off center and flipping screens and into the setup menu. The routing was new, it wanted to rout me to a church, then a park.
This will require further troubleshooting.!
Sam
12/20/2025
Jesus C. VERIFIED CUSTOMER
Gary was awesome he got me in and out as fast as possible. Loved my experience with Gary. Thank you. Job well done.
12/19/2025
James B. VERIFIED CUSTOMER
Moe is the best!
12/19/2025
Paul A. VERIFIED CUSTOMER
Fast and great service.
12/19/2025
Teresa G. VERIFIED CUSTOMER
Completely satisfied.
12/18/2025
Charles C. VERIFIED CUSTOMER
I had Louie Ramos last time as well. Very professional and always takes good care of our needs. Very detailed on explaining what was wrong with the vehicle. Thank you and keep up the good work.
12/18/2025
Jannette T. VERIFIED CUSTOMER
Jayden provided exceptional customer service and went above and beyond my expectations. He was kind, professional, and made the entire experience stress-free. Highly appreciate Jayden’s help.
12/18/2025
Phyllis M. VERIFIED CUSTOMER
I will believe that when it happens. So far that has not been the case. Dylan was helpful today.