Norm Reeves Hyundai Cerritos Auto Repair Service

Paul took care of my Palisade service request very promptly as promised.

Paul is amazing! Never a disappointment!

Amazed with service . Specially thanks sakes department TANNAZ at Cerritos Hyundai . Amazing excellent employees . Goes above and beyond to keep clients satisfied. Love TANNAZ

Shane was great.

Great service and the wifi helped me get work done while I waited!

Cheyne got things done quickly and was very thorough.

I found Enrique to be very, very professional. He kept me informed at all points of my visit and was extremely courteous! Would recommend others to ask for him when servicing their vehicle. Would ask for him again!

Great experience as always

Paul was great. Very attentive and helpful.

Kyle was very professional and very knowledgeable great job Kyle

Gary was friendly but most of all, he kept me informed throughout the service.

Ok

Should I have received paperwork when my car was done?

Gary was a very respectable and responsible guy.

A super nice guy. He took care of all my needs. He offered suggestions for additional service based on my mileage and told me which ones could wait till next time and which ones should be done now.

I am extremely disappointed after todays visit. I have been a Hyundai customer for ~15years and although I’ve been happy with both of my cars, sadly I cannot say the same thing about the service I often receive whenever I drop off my car for its maintenance service. It seems as if it’s not one thing it’s another. I often have to ask either my dad (Antonio Mojica, also a Hyundai customer) or my brother (Manuel Mojica) to drop off my car since they seem to get better service than the one I receive. I don’t usually fill out surveys because I don’t always have something positive to say and I don’t want to be that “annoying” customer, but today, things were so bad that I am now filling out this survey, with the hopes that my next visits are more pleasant. I dropped off my car ~7:20am and received a call that it was ready ~10am. I paid online but I wasn’t able to pick up my car until 1:20pm. I was told that my car was on its way. 5 minutes passed, then 10min and in the end I was there until I got my car at 2:10pm, about 50min after my arrival. The reason was that they couldn’t find my car. I was told my car was in a different parking lot, although my car app showed that my car was in the same lot. Not sure where my car really was or what the miscommunication between the workers was but the point is that I waited about 50min to get my car, after being told that it was ready, it was on its way and I had already paid. I was in the middle of a project for work, which I had to make up at a later time due to the time spent waiting for my car. Moving forward, I will not be asking any males to drop off my car, I hope that moving forward I can receive the same service as both my dad and brother receive, and moving forward I will submit the survey after my visits, with the hopes that I have great things to say about my visit. Feel free to reach out if you need additional information.

Awesome job Gary ty so much

He was very personable and friendly.

I went second time .First your car everything ok ready to go home ,2nd condenser problem its going to be 2k how can I trust Hyndai superstore.

I loved your service and facility. Your waiting room was very nice and I enjoyed watching the clouds out the big window! Also the shuttle service to the food court was very nice and the driver was great! Thanks, Virginia R