A lot of the associates I encountered didn't seem to communicate with each other. Each time I was on the phone with an associate, they didn't seem to have any record of my previous conversations. I got 2 calls from associates regarding an appointment that I did not make, and they did not recall that I was merely waiting for a part to come in. I finally get a chance to bring my car in for service, and 3 hrs in I get a call that my main key was lost and a spare key was needed to complete the service. I had to make multiple trips to the dealership, something difficult to do with my schedule, and encountered either rude, unhelpful or clueless staff members. I didn't even receive an apology until 2 days later, from a staff member who wasn't involved in the situation. I have never encountered anything quite like this and I sincerely hope this doesn't happen to anyone else.
3/28/2021
Michael G. VERIFIED CUSTOMER
Thank you for your great service
3/28/2021
Alejandro P. VERIFIED CUSTOMER
Jesus is very helpful thank you
3/28/2021
Lisa A. VERIFIED CUSTOMER
Excellent service!
3/28/2021
Isabel P. VERIFIED CUSTOMER
Paola Arredondo was an excellent person in assisting me ... the only thing I did not like is that the UBER company DIDN'T WANT TO SERVE ME BECAUSE I NEEDED TO GET TO INDIO in the time of service to my car ...
3/28/2021
David H. VERIFIED CUSTOMER
Very communicative and went above and beyond to problem solve to meet exceed our expectations. Thank you!
3/28/2021
Stacy S. VERIFIED CUSTOMER
Great customer service and a great deal
3/28/2021
Francisco V. VERIFIED CUSTOMER
I was completely satisfied with my service & for Arturo ****helping me out. However, the four hour wait was not the move. And they didn’t even provide any popcorn or coffee. On the plus side the four hours did give me the chance to finish my book. So overall, it was a good service, could’ve been better with some coffee or popcorn
3/28/2021
Clare C. VERIFIED CUSTOMER
I don’t wish to receive a trade replacement assessment
3/28/2021
Mark G. VERIFIED CUSTOMER
Atlanta is excellent. After my first visit she told me I could text her directly any time I needed service. Having that personalized attention is amazing. I actually feel like I matter to a dealer. That’s a first for me. As long as Atlanta is there, I’ll keep coming back.
3/28/2021
Maria D. VERIFIED CUSTOMER
Art and his team always the best service. Quick and friendly and answered all my questions.
3/27/2021
Richard S. VERIFIED CUSTOMER
Jesus is professional and accommodating. He calls when the car is being serviced and encourages us to contact him with any concerns.
3/27/2021
Matthew U. VERIFIED CUSTOMER
Great service thanks.
3/27/2021
Arthur S. VERIFIED CUSTOMER
Excellent service
3/27/2021
Marshall M. VERIFIED CUSTOMER
Jesus is a great asset to Toyota
3/27/2021
Sheila V. VERIFIED CUSTOMER
You said it all, JOB WELL DONE!!! Jesus was very professional and personable, great guy!
3/27/2021
Marcos S. VERIFIED CUSTOMER
Awesome job, work was done in a timely manner and was advised on condition.