First, when I went to check in I told them I had made an appointment and no one told me that I didn’t. When I looked at my estimate paperwork, I noticed that they marked that I didn’t have an appointment. I have both a text and email confirmation of my appointment on the 4th at 9:45. I was told it would be ready around lunch. I decided to call at 2:00 which is well after lunch and was told it should be ready in 20 minutes. I showed up at 2:35 and my car still was not ready. I waited almost an additional hour not paying for and getting my car until 3:15. No one seemed too worried about it. I sent a text, tried to call the service manager, my husband tried calling the service manager and got no response. I will not be returning for any type of service in the future.
1/5/2024
Kevin C. VERIFIED CUSTOMER
The is a problem with the car and I have to bring it back. The issue should have been noticed by the tech.
1/5/2024
Kieth O. VERIFIED CUSTOMER
Great
1/4/2024
Paul K. VERIFIED CUSTOMER
Patrick was great as usual?? service was quick with only one glitch ? The service mechanic ? put the rear window wiper on backwards ? I paid $50 dollars for the blade and installation and when I got in my car decided to check to see if was working properly. To my surprise it didn’t and I asked Patrick to get someone to correct this mistake. He got right on it and sent someone out immediately and he took the blade off and turned it around and correctly installed. Have always gotten great prompt service and really enjoy the Santa Maria Ford Dealership. Thank You, Paul K
1/4/2024
Jerry W. VERIFIED CUSTOMER
Great job
1/3/2024
Anna L. VERIFIED CUSTOMER
My appointment was at 8:30am and waited until 22:30 than decided to call and was told my car was done at 9:30 and that I was called I never received the call but my question, why wasn't I called again to let me know my car was done, instead I had to call you!!!
1/3/2024
David V. VERIFIED CUSTOMER
Lisa is best I have had since I purchased my truck.
12/30/2023
Brian A. VERIFIED CUSTOMER
I bought My 1998 Mustang GT Convertible new from Santa Maria CA Ford.. 200K miles on it. And Patrick was terrific Service and Maintenance. Thank you Patrick!!!!
12/30/2023
Cecilia G. VERIFIED CUSTOMER
Me dieron cita,
Le pedi un diagnostico completo para mi carro y les deje el carro por dos dias y no le hicieron nada dicen que no tiene tiempo
No los recomiendo para nada
12/30/2023
Roy A. VERIFIED CUSTOMER
She took good care of my Corsair while it was getting oil service and had the folks wash the car too. The service was fast as well. Thanks
12/29/2023
Elizabeth V. VERIFIED CUSTOMER
Lisa was very kind and professional. The only negative was how long it took for my car to be serviced.
12/29/2023
Blake B. VERIFIED CUSTOMER
We appreciated your service! Both of us worked with community service! Just make sure with future long term services that you keep in touch with those individuals on a weekly basis! We had NO vehicle for 4 weeks and then had a loaner for the next 4 weeks!
That was a tough situation.
12/29/2023
John C. VERIFIED CUSTOMER
Lisa provided professional and experienced advice. She is AA credit credit credit to your establishment.
12/29/2023
Sandra T. VERIFIED CUSTOMER
Thank you. All of your service providers from SM Lincoln have been well informed, courteous and prompt to our car’s needs.