Paradise Chevrolet Cadillac Auto Repair Service

Quick and easy recall repair. Great service!

The best dealership ever for everthing related to a vehicle! A+????

Paradise Chevrolet continues to have high quality of service. Thank you.

Ok

Pleasant, polite

It will be my pleasure,

I am fully satisfied of Maria Espinosa’s outstanding customer service @ Paradise Chevrolet. She is very detailed in answering all my questions I have regarding the service of my 2011 Suburban. Job Well Done! Rufino S. Miranda, Jr.

Great service thank you..

Great experience! Sean always does an outstanding job!

Ty is more than our service advisor, he is trusted by our family to provide quality service with our Chevy. During this past very difficult year from the loss of my wife and mother of our children, i could always rely on Ty being there for us. Over these past 3 decades we have purchased many Chevy models at Paradise. The reason we keep returning is because of employees like Ty. Many thanks to Ty and Mr. Gilmores business. Regards, Larry M

Quick turn around.

Curtis is the best!!

Maria Espinoza was awesome even when my normal work nomenclature came out!!! I still don't like the fact I spent more money to buy Chevy and got a "Check Engine Light" under 4,000 miles, but non the less the service/communication was on point !!!

Geoff is awesome. He has been our guy for years. Quite frankly, Geoff is the reason we have bought from and will continue to buy from Paradise.

The service was completed at least an hour before estimated wait time ! Thanks

This was our first time taking our RV into this dealership, I was very happy with the service we received from Mr. Curtis Brown. He was very polite and professional. Vanessa A

He was vert helpful

Happy

Service was very timely and professional! We are pleased with the Allstate protection plan that we purchased from Paradise at point of sale and we are completely satisfied with the service department.

Curtis was our service rep. We were there for an oil change, and new brakes. As time went on a couple new items were discovered to be "needed," including an air filter and oil leak. The oil leak would require an extended stay and a rental car or another visit at a later date and possibly leaving the car then as well. We opted to leave the car right then. We had an extended warranty which covered a rental or courtesy car rental there at the dealership. Curtis informed us that there were no vehicles at the dealership to dole out so he said we can get one from Enterprise. I agreed to go there. Then, I get a call from Enterprise, they were closing at 12 noon. It was 11:35. They asked if I could be there by 11:45. I informed them that there was no way, because the dealership had my car, so they sent a van to pick us up. We get to Enterprise and are informed that they need a credit card. I don't have a credit card and have never rented a car. That is something someone else handles for me. I am bothered that Curtis just essentially dumped us. Enterprise wasn't willing to take a credit card from my husband over the phone, so right as they were about to close, we got a ride back to the dealership. I called Curtis while I was standing in the dealership and he was at lunch. Fine. But his attitude just SUCKED! What happened to customer service? He could have asked "do you have a credit card?" He could have been a bridge for a customer and asked if they had ever rented a car before. My husband had to hustle down in Escondido to secure a car for us before the Enterprise closed there, and come up to get us, which was no easy task as we have a child with special needs in the mix. I would have appreciated more information from Curtis, more of an effort to help, a better attitude and less of one that was like "good luck with that, it's not my problem how you get a car." When we picked up my car there was no explanation of what was done to the car and in fact Curtis wouldn't even really make eye contact with my husband as he explained how to get reimbursed for a portion of our rental car. I simply hope that in the future Curtis is taught about customer service. Take the extra step with people. Don't just dump them. This dealership is literally in the business of connecting with people. Their vehicles carry the lives of people who mean the world to someone else. DO BETTER. ????