Paradise Chevrolet Cadillac Auto Repair Service

Shane was helpful, friendly and efficient.

Thank you for reaching out. While the staff at Paradise Chevrolet were courteous, I do have concerns regarding how our GM/Chevrolet Pre-Paid Maintenance Agreement was handled during our recent service visit on our 2025 Silverado 3500HD. We have been loyal Paradise Chevrolet customers for more than a decade, which is why this experience was especially disappointing. We have always trusted Paradise Chevrolet for both vehicle purchases and service, and we expected the prepaid maintenance agreement to be honored according to its written terms. Our maintenance agreement was purchased for $3,000 and includes 10 covered maintenance services under the Premier Plan. The contract specifically states that covered services include oil and filter changes, tire rotation, multi-point inspection, and synthetic or diesel oil up to ten (10) quarts per service. The agreement also includes DEF fluid coverage for diesel vehicles. However, during our visit we were informed that only a $130 credit could be applied toward the maintenance service. After carefully reviewing the contract, we cannot find any provision that imposes a $130 limitation or reimbursement cap per visit. In fact, the agreement language appears to provide covered maintenance services rather than a capped maintenance allowance. Because of this undisclosed limitation, we were charged additional amounts for services that were already prepaid under the agreement. We purchased this plan with the understanding that the covered maintenance services would be fully provided as outlined in the contract. If the plan is now being interpreted as only providing a limited dollar credit per visit, that materially changes the value of the agreement we purchased. Additionally, the contract specifically provides for up to ten quarts of oil per covered service, which matches the service requirements of the Duramax diesel engine in our Silverado 3500HD. The agreement also references DEF coverage, yet no DEF fluid was provided during this visit. We would appreciate clarification regarding: 1. The source of the alleged $130 per-visit limitation; 2. Why the prepaid maintenance agreement was not applied to the full covered oil service; 3. Why DEF fluid coverage was not included during the visit despite being referenced in the Premier Plan coverage; 4. Why we were charged out-of-pocket for services that were represented as prepaid under the agreement. We value good customer service and would appreciate the opportunity to resolve these concerns directly with management. Respectfully, David Garrett Karen L

Ted is amazing.

Derek and management are incredible. I’m not thrilled about the recalls, but it is not a reflection on the staff. It’s clearly a GM issue so five stars ⭐️ ⭐️⭐️⭐️⭐️for everyone at Paradise.

Michael took excellent care of us, extremely professional and knowledgeable, and made the entire experience hassle free

I’m very satisfied. They’re doing a good job.

Aubry was great as always.

Thank you so much for taking my customers vehicles in as well as my personal vehicle! You guys are awesome thanks again Aubry and James!

I did not receive an updated oil change reminder sticker and when I replied to the text asking if I had any questions I got no reply.

Jose did everything that was important and gave me all the information I needed in a very courteous way. I asked about the car wash and he said it would be 45 minutes longer. I’m glad he made me aware. Everything was done to my satisfaction. Thank you.

I was truly impressed by Peter Mcginnity’s service at Paradise Cadillac. He was incredibly helpful, knowledgeable, and prompt, even arranging a car rental for me when he wasn’t sure if the repair would finish that day. He kept me informed and had my car ready the next morning. He also navigated my extended warranty expertly, making the process smooth. Peter’s knowledge and care made all the difference. He absolutely deserves recognition (and a raise)! Thank you, Peter.

I just want to thank JAMES and the service manager for all the help with our truck and going the extra mile.

Everything was explained well and im happy with the service.

Ty is great! Thank you

Jeffrey Hunt took care of everything and was super awesome to work with. I was very happy with the service provided by Paradise. Thank you so much.

Landyn Richardson my Service Advisor did a great job. He was very tentative and answered all my questions. Thanks!

My service technician is fantastic today they went over and above my expectations of quality service and friendly ship. I even got two hats and they gave me a discount on that I drive miles from Orange County just to have my truck service there they replaced the engine. they did fantastic job. They are company with honesty and integrity. I’d standby Your service and your employees are outstanding sincerely Ronald C

I depend on the dealer to do whatever needs to be done. I'm no mechanic. I like knowing my car is in excellent running condition. It is my only transportation. I didn't understand the numbers associated with the brakes on the video. I hope it means everything is good.

A very satisfied with James Perkey Always giving us updated about our Car Thank You for your Services !

Thank you James for everything! Always extremely helpful and keeping me informed on what’s going on. Very professional!