Paradise Chevrolet Cadillac Auto Repair Service

Peter was a great Service Advisor, he followed up when he said he would and communicated along the way to keep me informed. I was very satisfied, well done Peter and thank you!

Landyn was amazing today! He was knowledgeable, professional, and personable. He was great with setting our expectations and communicating. Our oil change was completed quickly. Overall, great experience! Thank you! Once again, we are very happy customers and we enjoy doing business with Paradise Chevrolet!

We were frustrated and unsatisfied with the customer service. There was a mistake on your end (Paradise called and offered a complimentary oil service) and Chris said this wasn’t going to happen and treated me as though I could just leave or wait a while as he tends to other customers even though I shared that I was called and made the appointment. He was rude and kept making it seem it was my problem and that I could just leave if not going to pay. He ended up getting a manager named Doug and finally all was approved. But Chris and Doug continued to state all the problems and how they didn’t know why this happened and kept saying how they will need to solve this so no one goes through this and maybe the girls called to offer something not normal and we said that’s not our problem. We do t need to know all the ways they’re dealing with it in their own frustrations. Both Chris and Doug had a tone that was rude and demeaning to me. They did say they would cover the cost but keep saying the sales people don’t know referring to Chris and kept making excuses for him like it wasn’t fair he didn’t know. Instead of saying maybe this wasn’t fair for us the customers. . I said to Doug that the customer service offered by Chris was treating me rude as if all the situation was my problem and I caused it. When the problem was caused by your own company not communicating with each other. He continued to apologize but in a tone that was rude and kept saying all the ways he’s going to deal with it but this was not my problem nor did I need to know. We did not appreciate this treatment. If we are to ever go back for service or to purchase a car which is not likely, (after going there for 15 years) I would suggest that the customer be treated in a way that is accommodating and not being blamed or treated rudely and saying they’re causing other customers to wait and making excuses for the bad customer service of the service person in this case Chris. Paradise made the mistake and yet we were treated like we were at fault and that you were doing us such a big favor for covering the service. Make sure those making phone calls and offering complimentary service are making sure the Service department knows what’s going on. Very unprofessional and very unfortunate.

Peter kept me updated, always like when he is my Service Advisor.Job well done

Great service provided by Landyn.

It works.

Nick is fine. Very kind and thorough but I Believe the point of an appointment is timeliness. I will give Paradise one more try before I decide to change where I go for service. It wouldn’t be so bad if you would put the shuttle back in service so a person has somewhere to go.

My service advisor Chris is second to none.

Trevor is a very knowledgeable and helpful Service Advisor. I am very satisfied. Thanks, Trevor! - Ed

Can’t say more about the professionalism that Nick showed throughout the checking in and checking out process.

Thank you

He pointed out that we had rodents under our hood, which makes sense since we have 10 acres in Warner Springs and I always wondered. The best part is Chris provided a solution! I ordered from Amazon as we were talking. He was very personable and pleasant to talk with! He was attentive to my comments and understood what I was asking. He is a great representative of your company!!! I’ll look forward to working with him in the future!

Very communicative kept me updated on the process and what’s as going on with my truck while was in the shop! 5 stars best service advisor I’ve ever had

Great service from Ty. All my needs were met with my car. Thank you

Great help, informative, and very polite.

I continue to be completely satisfied by the Service experience at Paradice Cadillac. Chris continues to impress. During a recent Service he called me and left a brief message and then called back about 30 minutes later to be sure I had the information about the status of our car before he left for the day. It may seem like a small gesture but I noticed and appreciated the effort.

Ted’s the best!!

Nick was awesome. Patient, explained everything in a detailed professional manner.

Great job!

Answered all my questions. Was very pleasant to work with. Always satisfied with your service and employees.