Would I would like to see is more service advisors available to help your wait time be less. I had a 9:45 am appointment and I had to wait 20 minutes before an advisor was able to help me. Why make an appointment. Part of good customer service is not to keep your customers waiting. Also when I went to pick up my car I had to wait 15 minutes before they delivered it to me. It seems that there was only one staff member driving the cars out to the customer.
8/13/2021
Mike S. VERIFIED CUSTOMER
5 stars
8/13/2021
Sandra T. VERIFIED CUSTOMER
Mr. Zalibra is always professional. He takes time to answer questions thoroughly.
8/13/2021
Irma D. VERIFIED CUSTOMER
No comments excellent service from Oscar
8/13/2021
Jose L. VERIFIED CUSTOMER
I am pleased with the customer service
8/13/2021
Erin G. VERIFIED CUSTOMER
This visit was a MUCH better experience than my previous services. I almost did not return to this dealership based on my previous experiences. It was a huge improvement and almost completely satisfied me. The service tech (Candace) was helpful and very friendly. She was great. The service was amazingly quick. I couldn’t believe my car was ready when I got the text/phone call. I was impressed with it getting finished so quickly. My first service took all day when I was today 1-2 hours. The only negative part of my experience was that when I called to make the appointment I was told that the dealership would provide me an Uber or Lyft home since I lived in a 5 mile radius. This was not offered to me when I was at the dealership. I had to walk 2.5 miles each way and it was a very warm and humid day. Other than that, I was completely satisfied with my visit. This dealership surpassed my expectations with this service. Thank you for listening and fixing the issues with the service department at this dealership. It is greatly appreciated.
8/13/2021
Martha A. VERIFIED CUSTOMER
Great customer service
8/13/2021
David S. VERIFIED CUSTOMER
Thank you
8/13/2021
Ezra S. VERIFIED CUSTOMER
It took to long. N 2 cars went thru the non appointment faster. I think they new the people. More like friends or family not fair
8/13/2021
John T. VERIFIED CUSTOMER
I'm not done working on my Sienna yet!
8/13/2021
Jennifer E. VERIFIED CUSTOMER
Great Service
8/12/2021
Kyle Y. VERIFIED CUSTOMER
Phil was perfect. The vehicle retrieval team was horrible. I paid my invoice at 4:15pm and I got my car at 4:45pm. I asked why it was so slow and one of the guys said there is only two of us. You have 10 service advisors but only 2 people retrieving cars. That is ridiculous. I have bought 3 cars from Claremont Toyota and I drive 50000 a year. I get all my service done at Claremont Toyota. I don’t even live by the dealership. I can easily bring it to Tustin Toyota by my house. This is the worst service I ever had. I should charge for waiting like you guys charge for everything you do.
8/12/2021
Arlene O. VERIFIED CUSTOMER
Great customer service!
8/12/2021
Irene C. VERIFIED CUSTOMER
I like Candance’s service and friend attitude very much!
8/12/2021
Lynn S. VERIFIED CUSTOMER
Phil addressed my concerns and needs very quickly and professionally. It was a pleasure to deal with him.
8/12/2021
Maria S. VERIFIED CUSTOMER
Jeremy was a great help and he always gave me updates on my car. I really appreciated how helpful and understanding he was. He was great ????