When it came time for the staff to bring my car to me, they took so long that I had to track down Scott and have him personally retrieve it. After all the time I had waited for my car, Scott and I saw that no one had even begun to retrieve my car. Otherwise, the service was fine.
5/22/2021
Irma S. VERIFIED CUSTOMER
Thank you to Miss Pratt. She was very helpful and kind during my visit!
5/22/2021
Dale B. VERIFIED CUSTOMER
I had an appointment at 7 AM and I left for home at 10:30 it was just my 10,000 mile check up
5/22/2021
Sergio M. VERIFIED CUSTOMER
Luis did an excellent job walking me through the process and the services that were provided. The only negative is that it took longer than promised.
5/22/2021
Richard L. VERIFIED CUSTOMER
Take to long even with appt just to rotate tires and check fluids
5/22/2021
Martin B. VERIFIED CUSTOMER
Aye, well done!
5/22/2021
Cynthia A. VERIFIED CUSTOMER
Completely happy!!!!
Thank you!!
5/22/2021
Frank S. VERIFIED CUSTOMER
Good job
5/22/2021
Michael W. VERIFIED CUSTOMER
Other than having to wait two and a half hours longer than was originally estimated, I was satisfied. This was clearly not Phil’s fault, but it will make me think twice about returning.
5/22/2021
Kyle Y. VERIFIED CUSTOMER
Excellent service
5/22/2021
Edward K. VERIFIED CUSTOMER
She was very professional and courteous.
5/22/2021
Harold M. VERIFIED CUSTOMER
Oscar did a great job, and everything that needed to be checked was checked off. Somewhere along the line I thought there was a free car wash, which didn’t occur, also the wait time to actually get my car after I paid the bill was excessively long. Just an idea. Have all the finished cars park in a close lot with numbered spaces. When paying the bill one would pick up your keys with the space number on it. One can walk to the space pick up your car and drive off.
5/22/2021
Daniel W. VERIFIED CUSTOMER
A recall that took longer than it should. Made appointment at 8:00am and didn’t receive a call until the evening that you all didn’t have the part available and it was going to be another day. I would have liked that information up front so I can arrange for a loan or rental. I have a job too and my truck is my only means of transportation.
5/22/2021
Lilia M. VERIFIED CUSTOMER
Jeremy provided excellent customer service. And truly showed he cared. My experience with the car return process didn't go as smoothly as it has been in the past. And feel that it needs improvement.
5/22/2021
Elizabeth G. VERIFIED CUSTOMER
Glad tires pressures were checked. Good service.
5/22/2021
David B. VERIFIED CUSTOMER
I asked for my car to be serviced plus do only one thing - fix the tire pressure idiot light that keeps staying on regardless of the tire pressure. Did the problem get fixed? NO!
5/22/2021
May L. VERIFIED CUSTOMER
Good service
5/22/2021
Mary D. VERIFIED CUSTOMER
Ozzie was very informative and courteous.
5/22/2021
Alexander M. VERIFIED CUSTOMER
Very friendly staff and customer service.
Thank you