Norm Reeves Subaru Superstore Rockwall Auto Repair Service

Great experience

My wife brought her 2022 Outback in for service today. The report stated that the battery test failed and needed to be replaced for nearly $400. This battery is only 9 months old, so we declined, and took the battery back to where we purchased it and had them re-test it, where I know the techs and trust them. They said the battery is completely fine and doesn’t need to be replaced. The report also stated an urgent need for a $130 alignment, despite the other final report coming back with no alignment issues. To top it off, it recommends a cabin air filter replacement because it is “dirty,” when in reality it is a brand new filter that I installed not too long ago. It is gray colored because it’s a carbon filter, so I’m not sure if the tech just didn’t look carefully enough to see that. The tires reporting as needing replacement I completely agree with, and had already planned to do that soon. But all those other items together, especially the battery being reported as bad when it’s new and tested fine with a trusted shop, really isn’t confidence inspiring in whoever actually serviced the car. I’m not sure if the battery was just flagged because the car is 3 years old or what, but either way, I’m not very impressed in the experience today. It comes across as negligence in reporting at best, and an active attempt to scam the customer at worst.

The replacement service of an air filter was not identified to me until I was checking out, therefore causing me to wait to have the filter chenged,before I would leave.

Great service experience. Very transparent with pricing. I appreciate everything. Thank you ????

Exceptional service! Thank you!

Thanks for taking care of your customers.

While my vehicle was in for service I asked for the headlight system to be checked. The representative said the check was and the lights were fine. They were not working.

Thoroughly impressed. I liked the video walk thru to inspection.

great communication

I did not get an answer to my question of why my right rear could not be brought into alignment. I was told it was acceptable, but I'm not clear as to why it is like that. Will that Tire wear more quickly? I did like that i was told to expect a 1 1/2 to 2 hrs wait, and my car was ready in less than that time. You should put the tv at one end and turn up the volume. A tv you cannot hear is very irritating. Putting it at an end or a corner would let people choose to be away from it.

An excellent experience! Clean facility with helpful, courteous people.

Jesus was one of the best service adviser I've ever encountered at any dealership I've been. Thank you and Give that young man a raise!!

Mike Hope was fantastic, he answered all our questions/concerns and great communication! 10 out of 10!

Good experience overall, from check-in to finish. I appreciate all the hard work your team provides.

Michael is great!!! If I have one point of contention, I just cannot comprehend how your technicians are unable to meet my tire pressure request. I NEVER have this issue with any other dealership. This time, I requested my tire pressure to be 37 psi. Not one tire was right. I had 39, 40 and 41. Just puzzling.

My service rep Mike was very pleasant and kind and did the best he could as far as getting me back home and then back there to pick up my car. Even though I have requested a loaner a week in advance.

I always receive excellent customer service from Jesús :)

Great service!

Great customer service

Great service good people