Bentley Hyundai Auto Repair Service

Lori is fantastic. So helpful. Kept me informed and updated. Would recommend Lori Thanks Debbie

Had to pay 130 dollars to get an analysis of what was wrong with my engine. And the explanation I was given is that something is wrong in the lower engine. “Rod bearings or main bearings, are knocking ...not sure which” I have made a career out of maintaining aircraft so I already knew it was making a noise. I’ve been a Nissan guy my entire life but swapped over to Hyundai (I have three now) because Nissan cannot seem to make a transmission. Ow I am left wondering g if Hyundai can make an engine due to the poor explanation. I am also questioning where the customer support is? I feel like I paid 130 dollars for something I already knew “it’s making a noise”. I was quoted 5900 dollars for a used engine with 77k miles on it or 7500 dollars for a long block. A local mechanic quoted me an engine with 52k miles with warranty for 3K dollars and they didn’t charge me 130 dollars for help. So in summary the local shop provides a more welcoming experience, at a better price but the difference is I bought the vehicle from your dealership. I got better service from Nissan and their transmissions cost less than your engines and the service is better. Note: the lady at the service center that checked me in was very pleasant but it was downhill from there. I do not feel like I got much effort from Hyundai. I’m sure 7500 for a long block is full price which is sad as a full price replacement for a defective engine with 112k miles. I was looking at buying another Hyundai but now I feel like selling the three I have.

Lori, was polite and efficient. Had 8:30 appointment for oil change. Was told it should be ready by11. Thought that was a little long for an oil change but car was ready at 10:30., so cannot complain.

Lorri provided the best customer service experience I’ve had in any Hyundai dealership. I really appreciate her genuine warm and caring spirit. She really does care for the customer and seeks to give them the best.

Good service

He messaged me every step to let me know my vehicle was in good hands

Thanks for taking care of our car!

Lori always goes above and beyond my expectations!

There’s a cut in my tire. Forgot to tell Bentley when I came in for service, but thought nothing about it because tires should’ve been rotated and problem caught. Tires weren’t rotated as tire with cut was in same position, front/passenger-side, as when I dropped it off. Not Lori’s fault, but service technician should’ve seen problem through inspection as expected and noted as documented.

Nathan did a great job taking care of my vehicle

Doug is absolutely awesome

Thank you

Lori was very kind and professional, She is a great asset to the company.

I paid for a alignment and my car is still pulling to the right

Upfront and to the point

Doug Morell is awesome. 1st rate customer service!

Nathan is always very helpful and goes the extra mile to have my vehicle serviced in a timely and efficient manner.

Doug is awesome!