Parts took a long time to arrive. Repairs delayed while waiting for vw car warranty approval
7/27/2021
John Y. VERIFIED CUSTOMER
Excellent services
7/27/2021
Tushar P. VERIFIED CUSTOMER
Service rep personality is very off-putting. Spends too much time chatting up female clients while line is very long. My old service rep was more professional and service oriented, unfortunately he is out on medical leave. I will go back to South coast vw for my next service.
7/27/2021
Anita H. VERIFIED CUSTOMER
I have no complaints. I was treated and taken care of with respect and professionalism. Only complaint didn't get my car washed
7/26/2021
Patriya W. VERIFIED CUSTOMER
Michael was so positive and professional! Hope to work with him again on my next visit. Thanks!
7/25/2021
Sylvia P. VERIFIED CUSTOMER
I made an appointment on Friday and told the agent that my A/C needed to be fixed in addition to the oil change. When I got to the dealership on Saturday the representative told me that the A/C machine was broken. I wished they would have told me that on Friday. I would have made an appointment somewhere else. Now I need to take my car elsewhere for the A/C.
7/25/2021
Do K. VERIFIED CUSTOMER
Forced turn off lights in the car, it need to fixed however there was no further appointment or explanation, not even explain what to do next.
7/25/2021
Kathryn C. VERIFIED CUSTOMER
I have serviced my car at Norm Reeves several times Michael was by far the best service person I have had The service department really needs to have more people available to help There was a line of us to pick up our cars and Michael was pretty much the only person helping us
7/25/2021
Jolie M. VERIFIED CUSTOMER
Way too expensive
7/25/2021
Ling C. VERIFIED CUSTOMER
Micheal did excellent job! Thanks VW service department for providing high quality customer service.
7/25/2021
Suzanne S. VERIFIED CUSTOMER
Thank you , I will do.
Yes I am completely satisfied!
7/25/2021
Jonathan D. VERIFIED CUSTOMER
Very understanding service tech and excellent and polite service
7/25/2021
Jeffrey . VERIFIED CUSTOMER
Very good.
7/24/2021
Stephen B. VERIFIED CUSTOMER
I was assisted by Michael who delivered an exceptional customer service experience. I appreciate his professionalism, competence, knowledge and politeness.
7/24/2021
Monica W. VERIFIED CUSTOMER
I had a problem with my new 2021 VW Jetta . The sunglasses compartment would not close. They it was fixed but when I got in to the car it was still broken and took it back and fixed it.
Raul was excellent and provided me with outstanding customer service. He waited outside till all the issues were completed and till I drove off.
Thank You Raul
Monicawicks
7/23/2021
Rescy M. VERIFIED CUSTOMER
No, because to much pricey and my car stays 4 days if I didn’t call they won’t give me in update even they told me they’re going to call me.
7/23/2021
Not Provided. VERIFIED CUSTOMER
Raul Escamilla is a top professional
7/23/2021
Randi P. VERIFIED CUSTOMER
Thanks for a great service experience
7/22/2021
Justin H. VERIFIED CUSTOMER
Very quick and thorough and professional. Awesome experience