The service department was extremely overwhelmed with work. Even though an appointment was made, we still waited 3 days for the car to even be looked at by a technician. The only reason it was even looked at after 3 days was because we had gotten feed up with being told the car was next in line and returned to pick up the car. The car was put up on the racks and looked after we arrived at the dealership to pick up the car. Honesty about how backed up the service was in the beginning would have been better the distrust that has resulted from being lied to.
10/27/2020
Catherine G. VERIFIED CUSTOMER
Raul is always great!
10/26/2020
Pierre G. VERIFIED CUSTOMER
I took The Lyft bhome a half hour later they called it was done . Too bad he vouldnt predict how long before ready He said it might be Re day in three hours he couldn’t predict it.
10/26/2020
Karla R. VERIFIED CUSTOMER
Raul is amazing! Thank you so much!! Great communication and help.
10/26/2020
Scott R. VERIFIED CUSTOMER
Raul was extremely personable & the team provided a service experience that was actually ahead of time which was greatly appreciated!
10/26/2020
Rosemarie C. VERIFIED CUSTOMER
Raul provided excellent customer service -A+, keep it up!
10/25/2020
Sean G. VERIFIED CUSTOMER
The service and customer service was horrendous. I have owned many cars over the years and always have them serviced at the dealer. I will assure you that I will never use the services at Norm Reeves ever again. I would rather go to Valvoline than leave my car with your service center. I would love the opportunity to speak to someone about the ordeal I went through not to cause a problem but to help your company fix the dis function that is going on at Norm Reeves. I am a business owner and if someone was treated as poorly as I was I would want to know so I could remedy the situation.
Please contact me any time
Sean G
10/25/2020
Dorothy M. VERIFIED CUSTOMER
Thomas was very professional, greeted me warmly, even with the mask on,
I could see that he is a nice gentleman. Explained about what was going to
be done & about how long it would take. Surprisingly it did not take as long as
I was told, which was great!
10/24/2020
Jeanina E. VERIFIED CUSTOMER
Raul is always incredibly helpful and so friendly!
10/24/2020
Ozgur O. VERIFIED CUSTOMER
Raul was very helpful. Thank you again!
10/24/2020
Jolanta L. VERIFIED CUSTOMER
Took great care of my car.
10/24/2020
Nelson P. VERIFIED CUSTOMER
I am very satisfied with the service and the fastest job doing with my car, thank you very much for the great team job.
10/24/2020
Rod R. VERIFIED CUSTOMER
Made an appointment at 8:45am and told I won't have to wait more than 1.5 hours. I arrive and Service advisor tells me it's not an appointment it's a check in and I'm 3rd in line and may be 3 hours. This is unacceptable and will not return to Norm Reeves again. I bought my car here and had it serviced since day 1. I don't like being lied to.
10/24/2020
Henry H. VERIFIED CUSTOMER
Thomas was very courteous & friendly. He explained when the car would be ready but the service was completed before the promised time. He recommended brake fluid change but I deferred that to the next service as the car has been driven that much the past few months. Thank you for a very good experience.
10/23/2020
David B. VERIFIED CUSTOMER
Tom was absolutely helpful, professional and friendly. I showed up 20 minutes late due to some home responsibilities and let him know that it would be great if they could get done in time for me to pickup my daughter from daycare. He said he would try his best to meet my needs but they were busy...in the end he was able to get me out of there with plenty of time to spare and my car issues are solved. Thanks for the excellent service that exceeded my expectations and understanding the urgency of parenting challenges these days.
10/23/2020
Sara S. VERIFIED CUSTOMER
Everything was great
Thank you very much
10/22/2020
Annette D. VERIFIED CUSTOMER
Excellent Service!
10/22/2020
Dan . VERIFIED CUSTOMER
Check in could be more efficient
10/20/2020
Gary Z. VERIFIED CUSTOMER
Raul is awesome
10/20/2020
Linh H. VERIFIED CUSTOMER
The service department needs more than just one person. He alone cannot keep up the amount of cars coming in for service. The amount of time to basically do a 10,000 mile service took too long. I dropped off the car at 1045am for 1100am appointment and car wasn't ready till 4pm. The Technician who worked on my car for whatever reason didn't compensate for the fact the car was driven to dealership and air pressure on tires would go up easily 3 to 5lbs psi. The cold tire inflation psi is 36 for the jetta I drive. I had to check first thing in the morning and all 4 tires were at 33psi for which I had to inflate to proper 36psi cold. I probably would not go to your dealership again.