I firmly believe Norm Reeves Ford should be responsible for correcting any and all problems associated with seat belts. This is a manufacturer’s defective part and should be replaced with or without warranty coverage. I’m utterly disgusted that neither the manufacturer nor the dealership are willing to ensure the safety of the consumer of your products.
Why would I buy another Ford, ever?!
10/16/2020
Carly . VERIFIED CUSTOMER
Rafael was amazing! He explained everything to me on what was happening to my car each step. The rental car broke down and I called Rafael and he helped me with what steps to take to get a new one. He is a wonderful Ford Employee and I thank him for helping so much!
10/16/2020
Nilda F. VERIFIED CUSTOMER
Very good service. Thank you
10/16/2020
Alexander L. VERIFIED CUSTOMER
I feel everything was explain to me by Mr. Torres and gave me options but never force to do anything just to get a sale. Thank you
10/16/2020
Augusto O. VERIFIED CUSTOMER
Hi, Raymond did an excellent job. He made sure my vehicle was done right and on time. I appreciate the excellent service, communication, and customer service skills. I will definitely go back to him and recommend friends and family. Thank you
10/16/2020
Joanna R. VERIFIED CUSTOMER
Gary was very nice.
10/16/2020
Ana L. VERIFIED CUSTOMER
Thanks so much i happy with Hundai and the services
10/16/2020
Laura M. VERIFIED CUSTOMER
Good service
10/16/2020
Kristin . VERIFIED CUSTOMER
Easy friendly service. The texting throughout the day really helped with my busy work schedule without interrupting my day. Very quick service as well which is very appreciated.
10/16/2020
Marc G. VERIFIED CUSTOMER
Jose did a great job taking care of me and any of my questions I had. The service was prompt, and painless. I recommend any of my family members who have Ford’s to come to this service station for all their auto needs.
10/16/2020
Erick P. VERIFIED CUSTOMER
Very friendly. Thank you for the great service!
10/15/2020
Chun F. VERIFIED CUSTOMER
Jose tires the service manager is the best you win a long time customer we will be back to get a ford mustang convertablr
10/15/2020
Areal H. VERIFIED CUSTOMER
Not surprised because Cameron provided me with excellent customer service. He was informative and caring about my concerns. He also went above and beyond to reassure me that he would keep the line of communication open, if or when his services were in demand. He genuinely took care of my vehicle. I will be recommending him to family and friends who own a Hyundai.
10/15/2020
Susan T. VERIFIED CUSTOMER
Job well done from beginning to end.
10/15/2020
Jose David. VERIFIED CUSTOMER
Is a pleasure to work with Tony ybarra.
10/15/2020
Jorge D. VERIFIED CUSTOMER
It was one excellent service Jose torrez is a great customer service
10/15/2020
Mary Lou. VERIFIED CUSTOMER
Yes, job well done by Hemanshu. He is dependble amd works well communicating my vehicles needs.
10/15/2020
Herbie T. VERIFIED CUSTOMER
Hyundai sent me a map update that broke my head unit. I no longer can use GPS or Bluetooth. The display is locked and stuck in loading screen. Instead of taking care of me, they told me I drove too many miles and it's not covered. This is completely ridiculous and unacceptable.
10/15/2020
Andree H. VERIFIED CUSTOMER
We are always satisfied with Heman service, when it comes to our car. He's a very knowledgeable service advisor. Actually he's one of best.
10/15/2020
William L. VERIFIED CUSTOMER
I had a check engine light so I went into Norm Reeves Hyundai in Cerritos. A service professional met me outside and listened to all of my symptoms. I was right away taken by Heman. All of the work that needed to be done was repaired and communication was best through phone and sns text and email. Warranty covered the valve cover gasket and even fuel assm line. No more leaking oil and problem resolved. Recommend Heman's exceptional service!