Cindy did an excellent job, start to finish. Very cooperative.
10/30/2020
Mustafa O. VERIFIED CUSTOMER
Absolutely worst service in my 30 years. Perhaps your personal needs to get trained by BMW service. Unfortunately night and day difference. Needless to say, will not be taking my vehicle back to you.
10/30/2020
Alexandra H. VERIFIED CUSTOMER
My service was quick and easy. He kept me notified along the way.
10/30/2020
Michael T. VERIFIED CUSTOMER
Extremely helpful. Look forward to doing business with Mr. Bagga again
10/30/2020
Sonya J. VERIFIED CUSTOMER
Rafael was very helpful with helping me with the services needed on my vehicle. Rafael kept me informed when I had to leave my vehicle. He explained to me about the transportation services Norm Reeves Ford offers. When I picked up my vehicle, I heard some noise when I turned the AC on high, and Rafael took my car back in to fix the issue which he explained was a simple issue that was fixed. Overall, I give Rafael a 10 for wonderful customer service. I will be back for all my services needed at Norm Reeves Ford. Thanks to him, I am a very happy and satisfied customer. :)
10/30/2020
Bobby J. VERIFIED CUSTOMER
I have been coming to this dealership to service my vehicle especially because of the exemplary service and customer support we have received from Hemanshu. He has gone out of the way to make us feel welcome and completely satisfied. His combination hospitality and work ethic is something of a rarity these days. We have so many choices dealerships to go to, but his service keeps us coming back.
A++
10/30/2020
Ralph C. VERIFIED CUSTOMER
Cameron M. and the Service Technicians were very helpful in my car service inquiries.
10/30/2020
Anthony P. VERIFIED CUSTOMER
Couldn't finish in one day. Have to bring my vehicle back
10/30/2020
Maria G. VERIFIED CUSTOMER
Great service! I live in Torrance and drive all the way to Cerritos Ford because the service is great! Thank you guys!
10/30/2020
Steven B. VERIFIED CUSTOMER
Fantastic guy to work with wish you had more like him????????
10/30/2020
Diosdado A. VERIFIED CUSTOMER
Excellent service
10/30/2020
Theresam D. VERIFIED CUSTOMER
I made an appointment for a recall issue, the appointment was confirmed, but the part needs to be ordered. Why wouldn’t you have it if it’s a recall issue? Wasted my time
10/30/2020
Dave S. VERIFIED CUSTOMER
Heman is great. So kind! Always makes sure my car is taken care of.
10/30/2020
Lydia C. VERIFIED CUSTOMER
I did not except my vehicle because the squeaking noise was not resolved. My vehicle has been in service now for eleven days! I need to know what my options are. I did not receive an update From the service writer today!
10/30/2020
Luz P. VERIFIED CUSTOMER
Raymond provided great service! Went above and beyond to get repairs done quickly.
10/30/2020
Linda . VERIFIED CUSTOMER
Our advisor was very nice and sufficient with everything that he expressed about the car I think he was very nice
10/30/2020
Alondra L. VERIFIED CUSTOMER
:)
10/30/2020
Concetta L. VERIFIED CUSTOMER
Very satisfied
10/30/2020
Katherine B. VERIFIED CUSTOMER
My entire experience was great. I changed dealers because my prior one forgot what it meant to actually service their customers. Norm Reeves and Hemanshu made me feel taken care of and that is what it should be all bout.
10/30/2020
Donald F. VERIFIED CUSTOMER
Jose torres was very polite and courteous. I understand he is going on what the certifed tech tells him.