Excellent customer service. Friendly and knowledgeable.
12/1/2020
Christina W. VERIFIED CUSTOMER
Ivan was very pleasant and professional. He took the time to explain things in detail. Great customer service! Thank you!
12/1/2020
Sonia C. VERIFIED CUSTOMER
He was great . He kept me updated on my car and responded to any questions I had.
12/1/2020
Ray B. VERIFIED CUSTOMER
I had mentioned to Gary that the staff person who delivers my/our car should wear gloves to avoid possible contamination during COVID times. Gary mentioned that there are steering wheel and head rest covers, but I said that the staffers also come in contact with interior door handles, gear shift, key fob, etc., when bringing the car up front. Wearing of plastic gloves would go far to eliminate concern of all areas of possible contamination. Simple fix.
12/1/2020
Liz D. VERIFIED CUSTOMER
The experience with my advisor Ivan Cruz was beyond excelent. Great attitude, leadership, knowledge and customer service. Ive never meet an advisor who is willing to listen to a female and not stereotype her non perfect knowledge of mechanic's but instead helps solve the problem and completes the job in high standards best advisor from cerritos norm reeves center.
12/1/2020
Angelo M. VERIFIED CUSTOMER
Always the best experience. Will never take my car anywhere else.
11/29/2020
Manuel A. VERIFIED CUSTOMER
Everything was great
11/29/2020
Dario P. VERIFIED CUSTOMER
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11/29/2020
Ricardo H. VERIFIED CUSTOMER
Jose has always provided great customer service
11/29/2020
David Z. VERIFIED CUSTOMER
I have maintenence plan, but your service attendant said I would have to pay upfront and then get reimbursed, thats why I didn't return and went to another dealer for services
11/29/2020
Erik L. VERIFIED CUSTOMER
I would be happy to take the survey and will look for it....Gary did a great job...he is the best service tech. He is fast and knows his stuff...two thumbs up....Thank you Gary!!!
11/29/2020
Steven . VERIFIED CUSTOMER
I don't know if this is normal, but it took almost a half hour to drop off my vehicle after the scheduled appointment time. In addition I was asked if I wanted a car wash then I said yes and when I pick the car up it had not been washed. this is my first time ever getting this car serviced I drove to Fresno to buy it and I'm searching for a dealer to stay with. I'm hoping Cerritos is that dealer since you are the closest one to me. Thanks Steve Hankins
11/29/2020
Lance C. VERIFIED CUSTOMER
Great communication.
11/29/2020
Jaelene C. VERIFIED CUSTOMER
I took my car for an oil change and then a few days later my engine light turned on. I then had to take it back to the dealer and the sales person told me that they had to tear down my engine to find what was happening to my car. I then was told that everything was covered so we got a rental but at the end it was not covered and I would have to pay about $5000 to fix my car for the whole tear down. Luckily I got a second opinion from a mechanic and it all my car needed was a tune up which cost $120. So I was going to pay $1000s of dollar when in reality I only needed to pay less than $200. Really unsatisfied and I will never be taking my car to get repaired at a Ford dealer.
11/28/2020
Maria G. VERIFIED CUSTOMER
Tony was so attentive and helpful. I appreciate him
11/28/2020
Cynthia . VERIFIED CUSTOMER
Awesome, although I asked gor a call back for some items I did not understand on the report and have not reviewed.
11/28/2020
Juan M. VERIFIED CUSTOMER
Great service as always.
11/28/2020
Raul M. VERIFIED CUSTOMER
Excellent service
11/28/2020
Consuelo P. VERIFIED CUSTOMER
Thank you Raymond for your prompt and courteous service