He’s was really nice. I was completely satisfied with his service!
12/8/2020
Alma M. VERIFIED CUSTOMER
He is a wonderful service person I been dealing with him since 3 yrs ago and he is very pleasant, helpful and very professional.
12/8/2020
Marcia C. VERIFIED CUSTOMER
One of the main reasons I initially brought the car in for was not asdreessed during the 10 days the car was there (waiting for a part). Our inital service representative was no longer working there, so the ball was dropped. I was told to bring it back again for the other service, but we are just frustrated with our experiene there.
12/8/2020
Blaze B. VERIFIED CUSTOMER
Cheyne Riggs was professional, courteous, and knowledgeable. Thank you for the great service.
12/8/2020
Juan R. VERIFIED CUSTOMER
Great service!
12/7/2020
Sarah F. VERIFIED CUSTOMER
I waited a while but she was efficient and provided good follow up during my time there- she is a keeper!
12/7/2020
Candace D. VERIFIED CUSTOMER
Although, Rafael was excellent… I had to wait 45 minutes after my appointment time for anyone to even talk to me while I sat in my car. Three other cars came in after me and were taken. Finally I had to go get someone. That turned out to be Rafeal who did everything he could to try to make things right. He told me at that time I could have filled out an envelope put my keys inside and leave my car. I was not told of this option at the time I arrived. When picking up my car I had to wait another 20 to 30 minutes to wait for them to wash and vacuum it and I found out my number had been changed on the pick up envelope by someone?
I realize the Covid has changed many things for us here, but this is not the first time this is happened. It seems most times that I’ve come in for servicing I’ve had to wait beyond my appointment time. KudosDo you go to Rafeal. This was not his fault, as he had just come back from lunch prior to him meeting me
12/6/2020
Sylvia M. VERIFIED CUSTOMER
Thank you Raider do being so helpful in getting my car taken care of. For something that left me very frustrated, I was grateful to know I had a rental until my car was ready and that the car’s work was not being rushed.
12/6/2020
Martin V. VERIFIED CUSTOMER
Great customer service great communication will definitely be back with Jose Torres if I need to.
12/6/2020
Rachel J. VERIFIED CUSTOMER
Good customer service from my service advisor!
12/6/2020
Jaquinta V. VERIFIED CUSTOMER
It is Always a pleasure, when I come in to get my car service.
12/6/2020
Maria R. VERIFIED CUSTOMER
Everything was fine.
12/6/2020
Vidya C. VERIFIED CUSTOMER
Raidel was very professional and was very diligent in communicating. Very impressed with the service
12/6/2020
Randi C. VERIFIED CUSTOMER
In these Pandemic times, it is nice to know that Norm Reeves is employing top-notch service advisors who are adept at streamlining the service process and minimizing unnecessary prolonged interactions. Mr. Gonzalez-Moran communicated with me regarding all elements of the process, including ensuring that a process that should have taken longer than the normal business hours would typically allow WOULD indeed get completed in the promised time frame. And, yes, he did deliver on that promise. While going to the dealer means an increased cost for services that others will do for a lower cost, I continue to bring my Vehicles to Norm-Reeves because of the quality of care, service, and attention. Thank you Norm Reeves. And thank you Mr. Gonzalez-Moran
12/6/2020
Eduardo B. VERIFIED CUSTOMER
Gracias
12/6/2020
John S. VERIFIED CUSTOMER
Raidel Soto was alone behind the desk yet still managed to make every customer happy. He even had to go find my car and bring it out to me since the valet people were no where to be found. 5 Stars for Raidel Soto.
12/6/2020
Janet O. VERIFIED CUSTOMER
He did a great job! He was polite, respectful and knowledgeable
12/6/2020
John D. VERIFIED CUSTOMER
Good communication, kept me informed
12/6/2020
Robert M. VERIFIED CUSTOMER
Overall the problem got fixed after 8 days, great.no offer of a loaner vehicle for a 8 days of warranty work.since it was warranty I don’t feel it held much priority hence 8 days in the shop.communication wasn’t the best, although I talked with Tony and he assured me he was calling and leaving voice mails,I just never received them.whether it was his phone or mine idk.after a review I left I did start getting text messages so I was satisfied with a once a day update.
12/6/2020
Doug L. VERIFIED CUSTOMER
Gary kept me in the loop with the status of my car and I greatly appreciate this level of customer service. Not being updated is very frustrating but he kept me updated all along the process. Thank you