Raymond Quintero was very efficient. He answered all my questions and was able to have my car as soon as he could. He was very kind.
3/7/2021
Angelo M. VERIFIED CUSTOMER
Always feel taken care of.
3/6/2021
Robert M. VERIFIED CUSTOMER
On multiple occasions, when dropping off my car to be serviced, it has taken over 25 minutes for my car to be delivered after payment and having them tell me it will just be a few moments.
This past time, it took 36 minutes (I timed them on my phone) because no one knew where my car was. This is unsatisfactory to lose a car and keep the client waiting for such a long period of time. He said he would notify his supervisor but I never saw one. And I still have never been contacted by anyone apologizing for everything.
3/6/2021
Marsha W. VERIFIED CUSTOMER
No complaint
3/6/2021
Manuel G. VERIFIED CUSTOMER
It took over an hour to check in, not a reflection of Ivan. I’m guessing there was a lot going on wit he Hyundai dealership moving as well as this pandemic? Hoping that a long of a wait to drop off my vehicle is not the new norm.
3/6/2021
Alexander B. VERIFIED CUSTOMER
My vehicle went in for the service that was recommended by my service rep Daniel. He did a great job by keeping me informed and up to date on my car it's the actual service that was bad. I wanted my tires balanced the car now vibrates more than before I took it in. Huge inconvenience. I switched from Caruso Ford because of their customer service. The only reason I haven't stopped coming to Norm Reeves is because the customer service is way better then anywhere else, but what is going on with the quality control are the mechanics all new, or did I just get the new guy.
3/6/2021
Shiva H. VERIFIED CUSTOMER
I was very satisfy with the service so as Rafael that he always takes care of my car problem and he is very well manner and professional , knowledgeable on his job.
3/6/2021
Jessica U. VERIFIED CUSTOMER
Whats the point of making an appointment if you still have to wait over 20 minutes for someone to help you?
3/6/2021
Eric L. VERIFIED CUSTOMER
Ivan communicated clearly and honestly about my vehicles status. He was extremely professional while being warm and friendly. Great employee.
3/6/2021
Stephen R. VERIFIED CUSTOMER
Took a couple days longer 5 days on-site. No a timely reasonable response back to customer, hard to contact had to leave numerous texts and phone calls for a response. Felt left out and frustrated.
3/6/2021
Sarah T. VERIFIED CUSTOMER
Jose was very courteous and clear with what to expect. Thank you for assisting me in my car service. I appreciate the customer service that Ford always gives me.
3/6/2021
Richard G. VERIFIED CUSTOMER
Rafael was awesome but not having and actually print out of the Techinician Reflash is what I wanted to see where the calibration where done and what time and how long ..: all I got was Receipt or work order
3/6/2021
Raymundo Z. VERIFIED CUSTOMER
I went in for a the gas saver package and the oil looks the same as when i brought my 2017 f150. This is the second time i notice this issue.
3/5/2021
Kathleen M. VERIFIED CUSTOMER
Rafael was so amazing and helpful. I appreciate the excellent customer service that Norm Reeves always provides.
3/5/2021
Mike R. VERIFIED CUSTOMER
Nice job
3/5/2021
Ricardo G. VERIFIED CUSTOMER
Keep up the good work guys your on top!...????????
3/5/2021
John B. VERIFIED CUSTOMER
Great service
3/5/2021
Yolanda R. VERIFIED CUSTOMER
Very happy with the communication at all times very good service! Thank you very much,
3/5/2021
Rosemarie M. VERIFIED CUSTOMER
Tony was very nice . Called & did what he said he would do. I had to pick up my car the next day. When I came today everyone was really nice
3/5/2021
Andrea C. VERIFIED CUSTOMER
Raymond is the best! He takes great care of my car and I. He remembers my car and it’s history. He treats me with courtesy and respect every time. I wouldn’t go to anyone else. I truly appreciate the service that Raymond provides to me and my vehicle.