I'm very satisfied by ivan Cruz. He took very good care of me and my car. I would recommend friends and family to this place
5/16/2021
Oscar E. VERIFIED CUSTOMER
Jose Torres from Norm Reeves Ford has always produced great customer service and a very knowledgeable service advisor.
5/16/2021
Rodolfo R. VERIFIED CUSTOMER
Very knowledgeable of the problem with the blisters on the paint. He took the claim and wrote an invoice.
5/16/2021
Willie D. VERIFIED CUSTOMER
Excellent service, great customer service, and took care of vehicle what was washed and waiting for pick up...
5/16/2021
Fabiola B. VERIFIED CUSTOMER
Great customer service.
5/16/2021
John P. VERIFIED CUSTOMER
Rafael was very easy to work with and was honest with me. Which in my opinion is the most important part of the car owner and dealership relationship. He and the service department realized they made an error in servicing my vehicle and where honest about admitting it. Which you don't always expect from an auto repair facility. Was a breath of fresh air. I will be returning for future service.
5/16/2021
Jorge T. VERIFIED CUSTOMER
Rafael was amazing. Helped me right away. Was so informative, i didnt need to ask too many questions. Fantastic service!
5/16/2021
Frank S. VERIFIED CUSTOMER
Tony Ybarra make sure everything is done right the first time. He is an excellent communicator. He calls you back on a timely fashion and keeps you updated. I am very satisfied with him! Never get rid of them keep him till he wants to retire!
5/15/2021
Marvin M. VERIFIED CUSTOMER
yes job very well done by Ivan - I will always ask for him for future needs. His follow through, knowledge, return phone messages are all excellent!
5/15/2021
Sherilyn C. VERIFIED CUSTOMER
Tim was very professional and efficient in the way that he managed the service of my vehicle
5/15/2021
Loris S. VERIFIED CUSTOMER
Jose Torres made sure my service experience was satisfying and it was completed expeditiously. He is very thorough and professional. He makes service with a smile a true statement. . I am so thankful.
5/15/2021
Scarlett G. VERIFIED CUSTOMER
He was excellent and provided me with great attitude (which is really hard to find) and great service.
5/15/2021
Mario . VERIFIED CUSTOMER
I appreciated Ivan's Cruz help.
5/15/2021
Christine D. VERIFIED CUSTOMER
Daniel was experienced, knowledgeable, and professional. He spent additional time answering several questions I had and was clearly dedicated exemplary customer service. 5 stars !!!
5/15/2021
Jesse R. VERIFIED CUSTOMER
Lack of a diesel tech
5/15/2021
Geoffrey L. VERIFIED CUSTOMER
Excellent kept in contact with me, thank you
5/15/2021
James J. VERIFIED CUSTOMER
Thanks
5/15/2021
Lourdes G. VERIFIED CUSTOMER
Yes Raymond did a great job he was very professional
5/15/2021
Margaret J. VERIFIED CUSTOMER
Service was excellent and I’m am always pleased to come to Cerritos Ford for all my vehicle needs
5/15/2021
Lorraine B. VERIFIED CUSTOMER
It is such a pleasure taking my car for service the attendants are caring people and I always leave with a smile