This is the second time my Escape went into “limp” mode. After each time, I was told since it didn’t happen for your staff, there was nothing you could do. They said if it happens again, to drive it there when it does. When it does this, the vehicle is too slow to safely drive on the streets.
8/4/2025
James And. VERIFIED CUSTOMER
They said it would take 2 hrs it took 1!
8/1/2025
Richard F. VERIFIED CUSTOMER
It took three trips to get the truck finished. I left many many phone messages without return phone calls. I have a 300 and something dollar credit coming from a previous visit and I don’t see it on the paperwork and I haven’t received it in my bank. Last visit truck was there 5 to 6 weeks. I lost track of the first two visits. They finally found the problem was a turbo wastegate, but there was much much work done before that.
8/1/2025
Lee P. VERIFIED CUSTOMER
.
7/31/2025
Jeff H. VERIFIED CUSTOMER
Joe is a great guy! The problem was waiting over 3 weeks for the part to come in. I was originally told 1 week. Other than that, everything else was good
7/28/2025
Cheryl K. VERIFIED CUSTOMER
They always do a great job!
7/26/2025
Ronald M. VERIFIED CUSTOMER
Scheduled for several items that need attention but only did part of them.
My time is valuable and when I schedule service, I expect Bob Thomas service to be efficient in getting my items completed as now I need to schedule another day to get things completed.
The transmission is still making very hard downshifts at times.
7/25/2025
Laurie S. VERIFIED CUSTOMER
Thank you to Mike Trump and everyone for taking us in unexpectedly, much appreciated
7/25/2025
Heather C. VERIFIED CUSTOMER
Communication waa good
7/24/2025
Dennis H. VERIFIED CUSTOMER
To much to complain about! ****-****-xxxx Dennis H
7/23/2025
William H. VERIFIED CUSTOMER
Tom was outstanding in helping me. Unfortunately,in my case there wasn't a good solution for repairs resulting in my trading my vehicle as scrap.
7/23/2025
Zack S. VERIFIED CUSTOMER
Tom is always friendly, helpful, informative, and prompt. I know that when I drop my vehicle off, Tom is going to get the job done. I don’t have to worry or even think about it at all.
7/23/2025
Rene M. VERIFIED CUSTOMER
Tom and the rest of the team were top notch from the minute they picked up my car from my work place to the minute they brought it back! It was a job well done!
7/18/2025
Sara C. VERIFIED CUSTOMER
I called several times to ask about my car and couldn't get a call back from TOM who was suppose to call me after his lunch... and then again after her got off the phone with another costumer. No communication.
7/17/2025
Cephas W. VERIFIED CUSTOMER
Good job. Courteous and attentive.
7/16/2025
Dianne H. VERIFIED CUSTOMER
Always give excellent service, you don’t recommend unnecessary work! Thanks for always doing a great job!