Your people were very respectful and knowledgeable.
11/1/2025
Russ N. VERIFIED CUSTOMER
Requested work done well. Answered questions I had about vehicle and service honestly. Price was reasonable for the work performed. Yes, I was happy with the experience.
11/1/2025
Lupe S. VERIFIED CUSTOMER
Joe has helped me multiple times now. I will continue to bring my van to him and BTF
11/1/2025
Dave F. VERIFIED CUSTOMER
They did a great job and explained everything to me very well!
10/31/2025
Stephen B. VERIFIED CUSTOMER
I arrived 20 minutes early, but I was greeted by name when I arrived. They were able to take my vehicle without additional wait. Work that needed to be completed was confirmed. Work was completed quickly, and I was out the door 9 minutes after my scheduled arrival time. Overall, a very good experience. Thank you!
10/31/2025
Gary I. VERIFIED CUSTOMER
I was very happy with the service people and the work they did at the shop and at the body shop. They worked hard through a tough situation. I was disappointed with the vehicle the service department saved a customer for sure. I love the truck it’s very nice but the issues were many. I’ll be back again.
10/31/2025
Scott G. VERIFIED CUSTOMER
Inly complaint I had was grease on my bumper and greasy handprints on my fender and hood. Otherwise, everything was pretty seamless.
10/30/2025
Joe P. VERIFIED CUSTOMER
Tom is always great every time I visit. He is professional and knowledgeable.
10/29/2025
Todd M. VERIFIED CUSTOMER
I really appreciate you taking care of my Van with urgency. Traveling, and living out of it, it was very important that it got fixed in a timely fashion, which did just that for me.
Five stars, thank you
10/29/2025
Joseph K. VERIFIED CUSTOMER
Tom is great to work with
10/29/2025
Sara S. VERIFIED CUSTOMER
John always greets with a great attitude. I had a nail in my tire and he was able to get it replaced right away! I was so happy with his team that the next morning on my way back from middlebury, I brought them a dozen donuts from the Essenhaus. Thank you so much!!!!!!!!
10/29/2025
Emily P. VERIFIED CUSTOMER
Excellent service and customer follow up!
10/28/2025
Brian G. VERIFIED CUSTOMER
Yes I am satisfied with Joe and the whole Bob THOMAS team who worked on my truck. I appreciate it. I will be back in the future. Thanks again.
10/27/2025
William Z. VERIFIED CUSTOMER
Not sure who checked it out but would like to thank him
10/24/2025
Kathryn T. VERIFIED CUSTOMER
Everyone atBob Thomas is always so very nice and helpful, especially the service and parts departments. The valet service is wonderful.
10/23/2025
Marilyn J. VERIFIED CUSTOMER
Everything went smooth. Everyone went above to assist me. Thank you so much.
10/23/2025
Manpower Of. VERIFIED CUSTOMER
This will hopefully/regetfully willbe my last visit to Bob Thomas Ford. I had purchased three vehicles- two Explorers and an Aviator - and probably would have bought another Aviator. Plus a fourth Explorer for one of our managers. But the service end of things just got to be too much work. Nothing against John.. He did his job very well.
He was the messenger not the issue. I attribute part to the serious accident damage to the car. But there was too much rework. And fixing the fix. In all my company cars, I had never bought the same brand twice (always U.S.) until my first Explorer. Then three with you. Moving on now.
10/22/2025
Carol L. VERIFIED CUSTOMER
Did a good job.
10/22/2025
Shaik P. VERIFIED CUSTOMER
It’s too expensive too diagnose specific misfire , it’s not random misfire and also not wiring issue, if it was worst case may be you will need a week to run diagnostics considering labour charged. Also bill doesnot mention the labour time exclusively. With all Technology you have you are charging just exponentially. Also when someone calls tell them clearly it’s 160$ an hour and we MAY OR MAY NOT CONFIRM ISSUE so people don’t even dare to drop their car. No wonder why people buy Asian cars.