Was told the part had been ordered for my recall repair. A few months later got another letter from Lincoln about it so called to ask if the part had arrived. Left a message but never got a call back. Then a few weeks later, Michelle called to say she saw some notes about my vehicle but was unsure if I had been taken care of. Said the part was backordered and she would call when it arrives. She did a good job of communicating which was a first on this matter. Have received excellent communications up to this recall part and am looking forward to this recall snafu being the last one. :-)
6/1/2021
ROBERT C. VERIFIED CUSTOMER
Pleasant experience altogether. Everything completed in a timely manner.
5/31/2021
Marty S. VERIFIED CUSTOMER
Great customer service.
5/29/2021
Brad J. VERIFIED CUSTOMER
I got an oil change and tire rotation. There was an engine light on going into the service. They claimed to check everything out on my truck but never said one word about the indicator light. This is the second time service has been sub-par. They never asked if I wanted to use my points this time and the last. An oil change took two hours????
5/28/2021
Becky T. VERIFIED CUSTOMER
I'll let you know the next time I drive it if the check engine light comes on
5/28/2021
TRACY K. VERIFIED CUSTOMER
Tom was super helpful. We will use this service center again.
5/26/2021
ROBERTSON G. VERIFIED CUSTOMER
Everyone was nice everything was fine
5/26/2021
RICHARD B. VERIFIED CUSTOMER
Tom was very good to work with and made sure he understood the problems we were having and what we needed to have done. He helped get our car done as soon as possible for us and was great to work with. We appreciate the great job he did for us.
5/25/2021
KENT J. VERIFIED CUSTOMER
Tom is the best. Has been extremely good to work with
5/24/2021
LORETTA H. VERIFIED CUSTOMER
Excellent customer service from Wade
5/21/2021
Sherree And. VERIFIED CUSTOMER
Customer service at Bob Thomas Lincoln is the best service we have experienced in our 55+ years of driving.
Great job by everyone involved.
5/20/2021
BILLIE U. VERIFIED CUSTOMER
Fast. Friendly service.
5/20/2021
KAITLYN E. VERIFIED CUSTOMER
Wade and the folks I interacted with today were very kind and helpful.
5/20/2021
Jose B. VERIFIED CUSTOMER
Satisfied my request
5/18/2021
Timothy O. VERIFIED CUSTOMER
I was able to schedule the appointment on short notice and the tire repair was made quickly.
5/17/2021
DAN C. VERIFIED CUSTOMER
You guys really saved my **** as I was broke down while traveling and you got me going right away I can’t thank you enough
5/17/2021
Carol S. VERIFIED CUSTOMER
Have always been satisfied with your service keep up the good work.
5/17/2021
Shawn D. VERIFIED CUSTOMER
The service that was provided for me was very good. Ever since I purchased my vehicle from Bob Thomas, I felt like I was treated very decent from day one. I feel that Bob Thomas has excellent customer service. One thing I can say to the staff is keep up the good work
5/16/2021
Robert N. VERIFIED CUSTOMER
I was very pleased with the service department in total and how friendly everyone was
Thank
Robert N