Tom has always been kind, friendly and knowledgeable. I know I can trust what he says when he calls with updates. I wouldn’t take my car anywhere else.
6/29/2022
Clifford H. VERIFIED CUSTOMER
Always on the ball and helpful
6/29/2022
Joseph F. VERIFIED CUSTOMER
Got me into the shop on short notice which was great because we are traveling. Service was prompt and complete. I would recommend your facility to anyone requiring service. Thanks!
6/29/2022
The Marcus. VERIFIED CUSTOMER
As usual, the service work was completed correctly and professionally. I was advised as to other small items that needed to be addressed in the near future as well. Thanks!
6/29/2022
Lesley H. VERIFIED CUSTOMER
Service was done in a timely manner & everyone was very friendly & professional.
6/28/2022
Constance B. VERIFIED CUSTOMER
Everything seems fine, but why is my oil change is 3000 miles instead of 6000 miles. It is a Lincoln Continental, I would expect synthetic oil in this car.
6/28/2022
Bonita B. VERIFIED CUSTOMER
John was very pleasant and courtesy service. My oil change was completed in timely manner.
6/28/2022
DAVID M. VERIFIED CUSTOMER
Still waiting to see if my part came in today! I go on vacation on Friday and need the car
Be more than happy to fill out surveys when completed so far so good thanks DAVID M
6/28/2022
Fredrick R. VERIFIED CUSTOMER
Quick and exceptional service
6/28/2022
WARREN P. VERIFIED CUSTOMER
Good service and communication.
6/28/2022
Conrad G. VERIFIED CUSTOMER
Great, quick efficient service.
6/27/2022
Heath B. VERIFIED CUSTOMER
I appreciate y’all, I was a total pain in the **** adding in the recall stuff on top of everything else y’all had to do & y’all went out of ur way to accommodate me, thank y’all very much,
6/27/2022
Kevin K. VERIFIED CUSTOMER
There were a few things that were not completed that I asked to be done. When talking to the service guy, he was not focusing on me and my specific needs for my vehicle, he was doing everything else. Zero attention given to me
6/27/2022
Zaw M. VERIFIED CUSTOMER
This service is bad, I don’t ever think I’m go to Bob Thomas Ford ever again because I was not satisfied with how they fix my vehicle. When I went to go pick up my car they didn’t fix anything and ask more money from me, I had to make a big fuss and told them to fix it right and they fix it but they just fix it for the time being and now my car volume only work up to 14 and they asking more money to fix that, I just think it’s **** you’ll didn’t satisfy how I wanted for my car and yet still asking for money! This place is just open to get money from people such a scam company that fix car!!!!!!!
6/27/2022
GLENN C. VERIFIED CUSTOMER
Thanks for the service and professional work on my SUV today.
6/26/2022
Reginald S. VERIFIED CUSTOMER
Oil change was done promptly. Servce Manager answer the question I had. No one tried to sell something I didn't need. Thank you
6/24/2022
GARY H. VERIFIED CUSTOMER
I’m from Oregon while on trip to Indiana. I had various warning lights that kept coming on and off. and my cruise control kept kicking off. I have a 2021 E450 XL on my Jayco motorhome. Being from out of town I called to see if there was anyway I could get an appointment to get in to have it looked at and get an oil change. I explained my situation to Joe and he got us in first thing on Monday. He took care of the electronics issue in about two hours. I went to pick it up and he realized he had forgot have the the oil change and got it done quickly. I really appreciate the understanding and going out of his way to accommodate my wife and I. It showed us true Mid Western hospitality.
6/20/2022
Melissa K. VERIFIED CUSTOMER
Time management is a wonderful thing and the young man doing the service on my car should be taught that instead of playing on his phone.
6/20/2022
Ellen H. VERIFIED CUSTOMER
Very pleased with my service today.
6/20/2022
Mary S. VERIFIED CUSTOMER
Perhaps someone can help Tom with the phone and call backs.