Empire Honda of Manhasset Auto Repair Service

He was very helpful and pleasant to deal with

Too long of a wait for simply an oil change. Other than that the service desk personnel were professional.

The service was fast.

Jeff was forthright & honest with what needed to be done with my CRV. He was respectful & extremely courteous. I would thoroughly enjoy working with him again.

great service

I’m so glad the service and Manuel Herrera wonderful help and gave information the all thank you

Excellent service from Manny

When I came to pick up my car it was dirty and I had to ask for it to be cleaned. I purchased a $30,000 car, it should be properly detailed. When I started driving the car home I realized that the windshield had a crack in it. After spending hours at the dealership on two separate occasions both test driving and then purchasing the car I now have to go back to have the windshield repaired. They knew about the crack because I found a syringe with glass filler stuck in the windshield bed.

I left some things in the Vehicle when I first bought the vehicle. They take the vehicle for Detailing but when the Vehicle return it return empty. I ask where is my personal things they call them at Detailing & they take some of the things back but all was not returned. I did not notice certain things were missing because I was tired and waiting almost 12PM - 7PM. I am missing my expense designer shades. Anyone who is responsible for Detaining knows what ever you take from a vehicle you return it. Please tell me how to get my designer shades back.

Not sure where to begin on this miserable experience. But I believe it best to start with the the area of concern and the lack of follow up. Firstly, I brought my 2018 Honda Civic in due to the AC suddenly not working and blowing out hot air. I was told on July 2nd it would take about a week for the spare to arrive. It’s been about three weeks, approaching a month and not a single call or voicemail was left. There’s been absolutely no communication or mention of a delay, a back order, or any alternatives. I decided to finally call yesterday, July 29th to see what’s going on. I speak to someone within the parts department, who tells me there is a back order. He also unfortunately shares that I should call the following day, because they may get some in, and if they do, they will simply “set one aside”. To me that translates to a lack of care or concern for the orders possibly placed before or after mine, and a lack leadership. For it seems like they are not fulfilling their request in which they were received and are picking and choosing. I couldn’t fathom treating clients like this in my like of work, and I happen to work in luxury retail. This simply would not fly and should not be the attitudes and behaviors of an established business. Every person i’ve dealt with has come across indifferent, disinterested, and unhelpful. It’s truly a shame since I happen to love the car I drive and would to continue my service, but after this, it won’t be the case.

Very personable and accommodating.

I was happy with the service I received but I believe the waiting room needs renovation and expansion especially during these times when we must social distance

Manuel is the best.

The service I received was excellent and very professional. I would gladly recommend your establishment.

Thanks but I’m keeping my Honda

Appreciated the social distancing measures but missed the coffee & bagels!

It took quite a few visits! The repair was finally completed

Great customer service

Jeffrey was extremely professional, courteous and very informative. Very thankful that he was able to help me.

Wait for two hour came back without any service although I have appointment at 11:00 am nobody listen to me