esteban was great!! really did his best to take care of me. reason im not satisfied is that when i picked up the truck and started driving home, the transmission had some kind of episode; shifting randomly and then stuck in third. i stopped, turned around and went back. told the gentlemen in the service bay about it and he promptly got a mechanic to look at it, but they both acted suspicious as if i was trying to pull something fishy. they said they found no codes and sent me on my way. the truck is now shifting hard and doesnt "feel right" this had nothing to do with Estevan or the reason i took it in in the first place, but the second guy and the mechanic were really dissapointing. i need to get my truck fixed, but i dont want to be treated like im trying to pull something on the dealership. i know it had nothing to do with the work that was done.
7/26/2020
Vernon W. VERIFIED CUSTOMER
Victor service manager also very good at helping my warranty issue
7/26/2020
Paul H. VERIFIED CUSTOMER
Good service
7/26/2020
Pat C. VERIFIED CUSTOMER
Good job
7/25/2020
Kyle E. VERIFIED CUSTOMER
Please give me a call.
7/25/2020
Logan T. VERIFIED CUSTOMER
Thx
7/25/2020
Irene P. VERIFIED CUSTOMER
Very satisfied with the service. Have been a customer for many yrs.
7/25/2020
Robert M. VERIFIED CUSTOMER
Thanks to all!!!
7/25/2020
Hopkins, Granville. VERIFIED CUSTOMER
Outstanding service!
7/25/2020
Aaron C. VERIFIED CUSTOMER
Excellent and efficient service. Glad I’m confident in knowing where I can take my car for the works. John efficiently completed my service with satisfactory results. All in all, it was a very pleasant experience.
7/25/2020
Paula Y. VERIFIED CUSTOMER
Very nice service department, friendly and prompt service.
7/24/2020
Ken K. VERIFIED CUSTOMER
Fast,helpful and efficien5 at the front desk and the service bay.
7/24/2020
Jimmy R. VERIFIED CUSTOMER
Service personnel were courteous and helpful. Thank you!
7/24/2020
Jj Excavation. VERIFIED CUSTOMER
Timely and great service
7/24/2020
Kenneth K. VERIFIED CUSTOMER
Labor of $48.95 to replace cabin air filter seems a bit much. Also the suggested return time of January and 59000 miles does not match the suggested book values of 10000 miles or 1 year.
Suggested ~$500. to replace rear shocks is a no go.
7/24/2020
Megan P. VERIFIED CUSTOMER
Simon was exceptionally helpful and did all he could to help me out in a complicated situation. I appreciate his help greatly!
7/23/2020
Norma M. VERIFIED CUSTOMER
I appreciate John. He personally takes care of my 2005 ford ranger, he knows I take care of it and how much I like my truck. I trust John and grateful he cares too. I'll only go to him with concerns of my truck..he's patient with my 20 questions and helpful.
7/23/2020
Paul C. VERIFIED CUSTOMER
Please have the Owner and/or CEO of Capitol Ford call me at ****-****-xxxx.
Thanks