Had a problem and misunderstanding, service manager was a top notch pro and dealt with it like a boss.
4/2/2021
Lise P. VERIFIED CUSTOMER
John was very polite, friendly, good at explaining how car check went. I will definitely be back !
4/2/2021
William B. VERIFIED CUSTOMER
I always take my vehicles to get service at. Capital Ford the always do a great job and always courteous and friendly.
4/2/2021
Marisabel S. VERIFIED CUSTOMER
Amazing job. 100% satisfied with the service. Thanks Miss Zuniga
4/2/2021
Christopher N. VERIFIED CUSTOMER
No need to call.
While getting my gas tank door replaced it was scratched. All I recieved from the service person, including the manager, is “sorry bout that”. You kidding me? I won’t be back for service and will definitely not purchase the next Lincoln, which was to happen this next quarter. I will go else where. I have owned 4 lincolns, have always loved the service, but this is absurd.
4/2/2021
Alta F. VERIFIED CUSTOMER
Very courteous & helpful
4/1/2021
Lloyd B. VERIFIED CUSTOMER
On time service, well done
4/1/2021
Monica V. VERIFIED CUSTOMER
Friendly and professional thank you
4/1/2021
Robert O. VERIFIED CUSTOMER
Professional, quick and easy service
4/1/2021
Joel C. VERIFIED CUSTOMER
Raised your price; claimed it was because cost of oil has gone up ... which is untrue ... it's actually gone down! Service was good, but the price is no longer competitive.
3/31/2021
Don M. VERIFIED CUSTOMER
Excellent service. Job completed 1 hour before estimated time. Simon was fantastic
3/31/2021
Forest B. VERIFIED CUSTOMER
I have always received good service. Thank you ????????????
3/31/2021
George H. VERIFIED CUSTOMER
Delivered as promised
3/31/2021
Julie D. VERIFIED CUSTOMER
John’s amazing
3/31/2021
Robin M. VERIFIED CUSTOMER
I bought my Ford SUV at Capitol. I needed the 45,000 service and am used to taking it to the quick oil change place affiliated with you. I always call Capitol to make an appointment and am transferred. Earlier this month I called and was told they don’t make appointments, but were open till 5:30. I brought my car in at 4:10 and was told they were done with new customers for the day. So a week or so later I brought the car in mid-morning. I left it while I went to look at the new Mustang. The service took about 45 minutes and they called me. While I was paying they said they hadn’t rotated the tires as they had told me they would. The lug nuts couldn’t be removed without breaking them. They told me to go to Discount Tires to buy parts and bring them back and they could do the rotation. I have two jobs and a sick husband!!! I would think a business affiliated with Capitol Ford would have the parts to work on an Escape! You can call me at 470-99476.
3/30/2021
Rudolfo R. VERIFIED CUSTOMER
Great fast service. Very professional.
3/30/2021
Jeffrey M. VERIFIED CUSTOMER
After a couple of “false starts”, I was able to efficiently secure an oil change for my Shelby GT350. Outstanding service from the traditional service advisory team, facilitating the work with the Fast Lane.
3/27/2021
Ronald M. VERIFIED CUSTOMER
I like the the Ford I have...,
3/27/2021
Michael L. VERIFIED CUSTOMER
QuickLane is always awesome. Professional and convenient.
3/27/2021
Anna G. VERIFIED CUSTOMER
We are still waiting on a call back for the back window on our Fusion. No word in over two weeks. Communication seems to be a problem when it comes to your service department.