When I walked in your service center there were about 5-6 Capitol employees standing around and not one acknowledged me for what seemed about 5 minutes…after that it did get better so I’d give you a C+. Have to admit I’ll be looking at other Ford dealers to service my car - may or may not come back.
6/3/2021
Timothy J. VERIFIED CUSTOMER
We appreciate the service and shuttle service. Also the keeping us informed about the vehicle and allowing for a rental car.
6/3/2021
Teresa R. VERIFIED CUSTOMER
Very helpful
6/3/2021
RICHARD P. VERIFIED CUSTOMER
Corey was professional, courteous, knowledgeable, and readily available at any time. Very impressed, he is really great at his job.
6/2/2021
Debra H. VERIFIED CUSTOMER
Thank you for checking out my car and letting me know the problem. Great job. Nobody else could tell me anythin
6/2/2021
TERRINA R. VERIFIED CUSTOMER
Very satisfied thank u so much
6/1/2021
ELIZABETH G. VERIFIED CUSTOMER
Good job!!!
5/30/2021
DENNIS O. VERIFIED CUSTOMER
Service rep was pretty good to deal with. But the recall repair took way longer than what was communicated from both Ford Co. & dealership. I was ok with not getting car back when promised on first day but there was a substantial lack of communication with repair status on second day. I agreed to allow car to stay overnight because your tech could not finish per projection but then I had to repeatedly call to get info on second day to find out what status was. Because I only have 1 vehicle I was totally stranded longer than what I was told to expect. Then when I was finally picked up & brought back to dealership YOUR CASHIER COULD NOT Find our keys or paperwork which resulted in more time delay. By the way, the courtesy car driver was great.
5/30/2021
Randy C. VERIFIED CUSTOMER
Went to pick up the car this morning (Saturday the 29th around 11:00 am). Your website said that the service department was open from 8 AM - 1PM. The door was locked and no one was around. I called the sales department and they said that the service department is closed until Tuesday. Cannot say if I am satisfied with the service administered because I could not pick up the vehicle, but I can say that I was disappointed that the website said that you were open, but in reality you were not.
5/29/2021
Tanine S. VERIFIED CUSTOMER
It took to long to get fix I was told one day that it was fix three hours later I was told it was not fit I was told I get a rental car at that time and didn’t get a car that day it’s was just to much it got fix 9 days later.
5/29/2021
Mary M. VERIFIED CUSTOMER
Thank you for taking good care of my car ????. Pleasant ride to and from (taken home and picked up). Thanks ????????????
5/29/2021
JANDELYN W. VERIFIED CUSTOMER
Ms. Teresa was great ????
5/29/2021
Eric B. VERIFIED CUSTOMER
Always good service!!
5/28/2021
Janet M. VERIFIED CUSTOMER
John was really great! After driving only a couple of minutes he knew where the noise was coming from. I was ready to take car back and get something else.
5/28/2021
**** CONSTRUCTION. VERIFIED CUSTOMER
Cory had helped me twice now and both times he's been friendly, fast & respectful of my time . He's an awesome person from what I can see ! Thank you Cory