Gayle did a great job but the job took 5 days instead of 1. Had an appointment for Friday, the job wasn’t done and was told it needed to be kept until Monday. Monday came around and it was still not done. It ended up being on Tuesday. Didn’t plan on not having a car for that long so had to incur additional charges to keep the rental. No courtesy car was offered. Will seek service at other Ford dealers for future needs
6/17/2021
Richard M. VERIFIED CUSTOMER
I love Capitol Ford! Great job and thanks for the assistance helping me walk. Joe got in the car and delivered to me personally. I'm disabled and needed the help.
6/17/2021
JAMES G. VERIFIED CUSTOMER
I have yet to drive my truck but Gail was very professional and prompt in handling my issue very pleased with her service
6/17/2021
Amy P. VERIFIED CUSTOMER
Gayle was awesome and so friendly! Great service!
6/16/2021
Judy C. VERIFIED CUSTOMER
I received great service today. Thank you Gayle.
6/15/2021
Gareth H. VERIFIED CUSTOMER
I had very good service thank you.
6/15/2021
Darrell A. VERIFIED CUSTOMER
It took five days to get service, no one called when it was finished. I'm glad I went in there cause I may not have heard from the staff till the next week. They say they have empty slots in their staffing, if so, they should hire and train more techs.
6/14/2021
Stephen S. VERIFIED CUSTOMER
Thanks for the quick service
6/14/2021
William B. VERIFIED CUSTOMER
Always good service.
6/12/2021
OSCAR S. VERIFIED CUSTOMER
I appreciate the thoroughness and care of the team to solve the issue with my cylinder misfire. I also am grateful for the customer service of Teresa. I am grateful that the team did not lift my Car on suspension lifts which may have collapsed collapsed chassis,but I am disappointed that the team did not find another way to jack my car up to check the emissions system and solve underlying issues with power steering. Also, my windshield wiper fluid does not dispense and I mentioned that I was out of fluid. They may have topped off levels but evidently didn't check for functionality.
6/11/2021
Martha J. VERIFIED CUSTOMER
I loved my 2010 Ford Escape. This 2017 just feels so small. Would like to find something bigger & reasonably pricrd!
6/11/2021
John H. VERIFIED CUSTOMER
I was there four hours, for an oil change only. Not sure I will endure that again.
6/11/2021
Layne H. VERIFIED CUSTOMER
Thank you, Gayle! I didn’t have high expectations when you told me you were 2 weeks out on getting to our 11 Transit. I was surprised to hear from you the next day and that it was done shortly, thereafter. Most straightforward and efficient visit I’ve had with your service department in some time. Thanks, again!
Layne H
6/11/2021
Douglas W. VERIFIED CUSTOMER
Great service
6/11/2021
BOBBY B. VERIFIED CUSTOMER
Great Service advisor and always a pleasure to deal with.
6/11/2021
Valerie P. VERIFIED CUSTOMER
Very professional....l love Ms Teresa's disposition/Character...very nice attitude