This is the 2nd time my car has been there and they asked if I like my car washed... I say sure... then I pick up the car and the car has not been washed! Wonder what else did they not do, that they say they did.
9/18/2023
Vincent N. VERIFIED CUSTOMER
Both employees were professional and very helpful.
9/18/2023
Barbara P. VERIFIED CUSTOMER
Customer service is always on point
Service is great they always tell you everything you
Need to know about your car
9/17/2023
Michael S. VERIFIED CUSTOMER
Another 5 star experience at Matt Black Kia. Fast, professional, and friendly service.
9/17/2023
Fallon M. VERIFIED CUSTOMER
The service is overpriced and the complimentary car wash was a waste the car was filthy still and they placed the service sticker far over and left the glue from the previous all stuck to the window maybe my expectations were set too high and maybe they only to the outside of the car but they surely hyped it all up when buying the car. The cookies were the only good part of the driving tye 45 min just to get the service done.
9/17/2023
Adrienne A. VERIFIED CUSTOMER
Service was excellent ????????????????????????
9/17/2023
Jeanne P. VERIFIED CUSTOMER
Very long wait though satisfied it was fixed
9/16/2023
Betty A. VERIFIED CUSTOMER
hi, I have tried to communicate with someone in service since I left the location this morning, sent a message but no answer, when I left my car it didn't have any mechanical problem that inhibits driving the car it didn't have the engine light on, but 10 minutes later that I left your location it started kind of slowing down while I was driving. the sound that it had when I brought it in the sound was like a dry rubber.
Also I need a copy the intake form that the technician completed when I dropped it off
please have someone call me as soon as possible.
thanks
Betty
9/15/2023
Jodi W. VERIFIED CUSTOMER
Dominique is always so proffesional, kind, and pleasant when I come in for service. She keeps me updated about my vehicle and is very helpful to answer any questions that I have. It is always a pleasure when she is handling my vehicles service.
9/15/2023
Elyse W. VERIFIED CUSTOMER
Emily and Katie are the best !
9/15/2023
Norman G. VERIFIED CUSTOMER
Everyone was well trained, efficient and polite.
9/15/2023
William E. VERIFIED CUSTOMER
Tori is great
9/15/2023
Keith W. VERIFIED CUSTOMER
Matt was very informative and patient with all my questions.
9/14/2023
Gary T. VERIFIED CUSTOMER
Matt was terrific from start to finish. Took me in, verified what I needed done, explained what was found on the initial inspection, and kept me updated throughout the process. A perfect service experience.
9/14/2023
Glenn P. VERIFIED CUSTOMER
Service was fast in response to the battery issue. The service was slightly unexpected from having purchased less than two months. Do you think the problem was already on battery or something going when I was driving to cause the battery to fail. (Too much phone charger usage or other things.....
9/14/2023
Donald F. VERIFIED CUSTOMER
Matt was on top of the whole repair deal ,he informed me of all the possibilities good and bad and managed to save me some money as well. We did communicate through text as I was at work all day and it made me feel at ease. Well done matt . Thank you kindly.
9/14/2023
Jacqueline S. VERIFIED CUSTOMER
Thank you
9/14/2023
Joan W. VERIFIED CUSTOMER
hopefully the service was OK but I got my driver side carpet back with all sorts of oil stains AGAIN. what is the deal you can’t afford those paper covers? I need it cleaned again. Which means another half day off work. Don’t appreciate it.
9/13/2023
Ernest B. VERIFIED CUSTOMER
Emily Figueroa was very polite and professional, and I gave her five stars
9/13/2023
Tori S. VERIFIED CUSTOMER
Horrible service, you have to call parts to get a service rep on the phone because they DO NOT answer the phones at any point during the day but then when you go in person you see 5-6 people just hanging out. if you have someone's car that is being repaired due to a kia fault for a month you should be answering the phone and keeping people in the loop. they left my car (along with dozens of others) with a broken window in the lot for 3 weeks while they waited for parts in pouring rain. If i knew that i would leave with more damage i would have never brought my car here. this whole experience was so terrible i'm going to be getting a new car and will never drive a kia again. i called around to other local dealerships to see if this is normal and they were shocked that this is how you handle business.