Katie was very understanding. What was a horrible day that could have been so much worse had I been on the parkway north, after cleaning up the abundant amount of oil from my engine with brake clean and power washing from the prior week. She took the time to throughly have my vehicle checked out to make certain that the replaced seal did not leak and all the components that had been wet from the cleaning causing misfires and a wet engine and wires. She had a loaner available for me. And had Steve the tech talk about the issues that he and Jesus had discussed. So having my van back and running properly is great. I appreciate the fact that techs are kia certified and even staying later than their shift to try and rectify the gasket cover and oil and smoke. The oil had spewed out and the belt deteriorated. So, I’m glad that what I thought was a blown engine. Turned out to be soaked spark plugs, wires and coil. I think they were replaced and oil as well because the engine was wet from power wash. Thank you Katie, Steve and Jesus.
9/24/2023
Maria D. VERIFIED CUSTOMER
Matthew Vasquez did a great job keeping me informed about the service on my car. He was very attentive to my initial texts and present when I picked up my car in the evening. Thank you!
9/24/2023
Debra F. VERIFIED CUSTOMER
Couldn’t complete service (recall) and charged for tire rotation which didn’t happen. I had asked for coupons for the service so I was told I had $25 off so that was ok. Not upset, guy was nice enough and it wasn’t anyone’s fault they were very busy, but you asked!
9/23/2023
Francisco M. VERIFIED CUSTOMER
I appreciate your help. Thank you very much Dominic.
9/23/2023
Kathy W. VERIFIED CUSTOMER
Good experience today!
9/22/2023
Odessa T. VERIFIED CUSTOMER
So far so good
9/22/2023
Hope M. VERIFIED CUSTOMER
Please don't send survey. My position is too demanding of my time. I refuse to answer surveys; unless you are paying for my time.
9/22/2023
Tawana A. VERIFIED CUSTOMER
Thanks. You see u in the future ????
9/21/2023
Ronald C. VERIFIED CUSTOMER
Everything was outstanding
9/21/2023
Jessica B. VERIFIED CUSTOMER
Matthew was AMAZING! Quick, thorough, friendly! I will always choose this dealership over one that’s 30 min closer!