Torey was very accommodating and able to answer all my questions about the service I was receiving today.
2/21/2024
Peter B. VERIFIED CUSTOMER
Very friendly staff and quick service.
2/20/2024
Richard V. VERIFIED CUSTOMER
Everyone was polite and very helpful
2/20/2024
Edward B. VERIFIED CUSTOMER
Thanks Torey, everything was was great.
2/20/2024
Katherine W. VERIFIED CUSTOMER
I really had no intention of buying a new car but I hope it was the right decision I know they were backed up but this was the second time I’m three weeks my Kia Soul was towed there the first due to rodents getting under hood the experience I had getting there was terrifieing it would have been nice if they just popped the hood just to see if the second time it was the same problem I would still hope they will let me know what was the problem that in only 3 weeks and putting out $885.00 it happened again
2/17/2024
Elizabeth M. VERIFIED CUSTOMER
Everything was excellent. Service product everything thank you very much.
2/16/2024
Antoinette K. VERIFIED CUSTOMER
Excellent Service
2/16/2024
David Z. VERIFIED CUSTOMER
My experience at Matt Blatt Kia is always positive. From the moment I pull through the overhead door to the second I leave the service is professional, reasonably quick and fairly priced. I have even recommended your service department to my son, who drives a Jeep Grand Cherokee.
2/14/2024
Dennie A. VERIFIED CUSTOMER
Emily was great
2/13/2024
James M. VERIFIED CUSTOMER
Service is very bad 3 visits to get a simple switch changed need another apportionment this will make a 4 appointment
2/12/2024
Kerri M. VERIFIED CUSTOMER
when I first pulled in with my car and plus my husband pulled in behind me with his car, we had an appointment time both at 10:15. We sat there for at least three minutes in the vehicle not knowing what to do. We got out and went into this office looking area where other people were going, this one girl asked if we were checked in and I said no this tall skinny guy came over with the car tags asked me my information and I told him it's both vehicles have a 1015 appointment then he brought me to Allison behind the desk. He told Allison only one vehicle has an appointment and I spoke up to Allison and I said no both vehicles have an appointment JAMES and Carrie Morey at 10:15 Sorrento and Sportage she confirmed but the check in process when we first pulled in was not good, when you pull in there, should be someone already there at your car telling you what to do or at least asking questions. Do you have an appointment . I should not have sat there for three minutes and getting out on my own trying to figure out where to go what to do how to check in. But Allison took over. It was smooth sailing from there very courteous. She kept us informed about everything and up-to-date and check out was clean and smooth.
2/12/2024
Amelia D. VERIFIED CUSTOMER
Communication is key.
Keeping a customer in the loop with what is happening with a vehicle would be great.
I texted and called to find out the status.
No one returned a text or phone call.
i only received an answer after i arrived at the service department.
when i came back to pick up my car an hour and a half later, i was abruptly handed my paperwork and keys.
I realize it was a warranty service issue and i wasn’t spending money and the service department was busy.
But it really did not feel like great customer service.
2/12/2024
Scott S. VERIFIED CUSTOMER
Matthew did a great job of explaining the work that would be completed and when I should expect it to be finished. He exceeded my expectations.
2/12/2024
Terry S. VERIFIED CUSTOMER
Matthew was professional and personable. He paid attention to every detail!
2/11/2024
Shakeerah R. VERIFIED CUSTOMER
Very quick and friendly!
2/11/2024
Nikolas Z. VERIFIED CUSTOMER
Always great at Matt Blatt!
2/10/2024
Joan G. VERIFIED CUSTOMER
Always happy with the service we received everyone friendly and helpful
2/10/2024
Amanda R. VERIFIED CUSTOMER
Matthew was so helpful and took care of me as this was my first time experiencing an oil change with Matt Blatt. He explained everything, notified me of my free oil change and tire rotation and even helped with my license plate being loose.
2/9/2024
Joseph C. VERIFIED CUSTOMER
Torey is very pleasant and has a good way with customers.
2/9/2024
Ken W. VERIFIED CUSTOMER
Matt and his staff did an excellent job and were very professional and friendly. My service was elgreat and my car was done in a very timely manner.