Matt Blatt Kia Auto Repair Service Center

Happy Holidays!

Torey is always so polite when we go there.We always feel like we're at home when we are there. We have purchased five vehicles in the past 5 years and Torey has always made us feel so special.She knows everything about our our vehicles to where other employees don't If I go in there for something and she isn't there I will come back another day unless it's something important that I need to have done. She is a very, very good employee and you are very lucky to have her.

This is the second time I had to deal with rep in service . He is rude I asked if I could get a ride to work , I was told the driver was already helping others but when he returned they would come and get me ..... no one did . So I called work for a coworker to come and get me . I was very concerned with my brakes not properly functioning, instead of taking my vehicle to relative who owns his own body shop and at his recommendation I took the car to the dealership .... to be told I need tires . Funny , I just had my car serviced 1 week prior for a oil change and it was recommended I should need tires based in my mileage , my service record and the record I received a week later say two entirely different assessments on my brakes and tires . I can only assume two different people came to two different conclusion.

I am interested in the lease buy out

Just simply that my car was not vacuumed in the front of the vehicle at all. Everything else was fine.

We had a guy unless his name is amber then it was great

Your service technicians are always nice and very complementary I was a little disappointed that they didn't vacuum my car today like they usually do Other than today I'd never hang any complaints in your service department is amazing

Service was great in and out my only thing was the Xbox controllers had low batteries wifi is good.

THE VERY NEXT MORNING MY CAR HAD A STRONG SMALL. I TURNED THE TRUCK OFF AND IT DIDN'T START BACK UP. IT HAS TO BE TOWLED. I can not drive it. Won't start.

Email should be

Very satisfied with the service and the professionalism by the staff. There was a recall item that was also taken x care of by the staff. Kudos to the service department !!!

The whole experience went smooth and fast

I’m satisfied with the service that The staff at Matt black provide. It’s always nice doing business there. Whenever I come there everyone is so friendly and professional.

Howard was very polite and professional! He walked me to waiting room and showed me the amenities that were offered at your location

Great service as always

Jeff did an amazing job handling my vehicle. He kept me informed through the entire process of my service.

1. my tire shield on my passenger side was ripped off due to getting “caught on the lift” and I was told I would have to pay if I wanted it replaced yet the piece was damaged under the care of the mechanic. I was also told the piece “wasn’t important” by the mechanic Tori which showed a complete lack of regard for my property. If the piece came with my car than it is important. I am sure if it was his car he wouldn’t of said that. Furthermore, if I bring my car to the dealer in one condition, I expect it back in the same condition. By me leaving my car in the mechanics hands, that means I am trusting you and with this experience my car was not handled with care, which in turn has impaired my trust for this company. 2. My car was not cleaned properly. The car was not vacuumed, yet during my last oil change about 3-4 months ago my car was washed and vacuumed. 3. the sticker to inform me of when my next oil change would need to occur was not put on my window, thus I have no idea when or at what mileage point my next oil change should be. 4. the alert that my car is overdue for an oil change is still coming on. Usually when I get an oil change, this alert is no longer sounding off once new oil is put in. This leads me to believe that either my oil was not changed at all, or the mechanic was careless once again and did not reset my sensors. This was the worst experience I have ever had with a kia dealer and I have been a customer for about 5 years now, and I am in my third kia. My car was not handled with care, the mechanic was completely careless and irresponsible, and I would like to further discuss my concerns with either a manager or someone in corporate. I want the damaged piece to my car replaced and my sensors need to be adjusted IF my oil was in fact changed. I live in Vineland and I drove 40 minutes to Matt Blatt Kia due to the amazing service I have received in the past. I felt this location was worth the commute. After this experience, my perspective has in fact changed. I would like to speak to someone in leadership as soon as possible. I will be calling in first thing Monday morning regarding these issues above.

In person service was great but trying to get through on the phone sucked.i kept getting putt on hold or hung up on.this needs to be addressd.

Was told brake pads were going to replace and they were not. Need to schedule service elsewhere to get them done.

Always great service!!! SDKH