This is my third time visiting the service center for a 5,000 mile checkup. Each time has been great! Everyone is professional and friendly, and the facility is clean and spacious. I am happy I’ve found them and will be back.
I do think car washes should be complimentary will service. It can be a certain amount of service, but it could add to customer experience.
8/15/2021
Shelly D. VERIFIED CUSTOMER
very good
8/15/2021
Anne P. VERIFIED CUSTOMER
Job well done!!!!
8/14/2021
Patricia M. VERIFIED CUSTOMER
Dave was very polite and professional. He was not pushy as some salesman can be. He let me know exactly what work would be done on my car. He answered all my questions and informed me as to recommended maintenance. Again, he was not pushy which I am very grateful for. Please consider giving him a raise!!!!! 11 out of 10 rating!!! Thank you????
8/14/2021
Debra C. VERIFIED CUSTOMER
Thank you
8/14/2021
Anna R. VERIFIED CUSTOMER
Cheryl is amazing and so knowledgeable and takes the time to make sure everything is good with the car! Best employee in the Prive group!
8/14/2021
Barbara B. VERIFIED CUSTOMER
Dave Ferguson went above and beyond in communicating with me regarding my 2007 Camry. He is well spoken, and very personable. He is an asset to your company.
8/14/2021
Christine G. VERIFIED CUSTOMER
My vehicle did not get diagnosed nor repaired
8/14/2021
Christina D. VERIFIED CUSTOMER
Well done
8/14/2021
Maurice M. VERIFIED CUSTOMER
Very good
8/14/2021
Laddell B. VERIFIED CUSTOMER
It was great customer service I was very happy with my first visit to Toyota
8/14/2021
Janet L. VERIFIED CUSTOMER
Great service
8/13/2021
Camille W. VERIFIED CUSTOMER
Everting went well. Thank you.
8/13/2021
Mason O. VERIFIED CUSTOMER
Car was not cleaned. The detail department half **** cleaned the outside then waxed over dirt. Did not handle the minor scratches nor even touch the engine compartment. Then when I see just the exterior problems the service advisor had the nerve to make excuses for this piss poor service. I’m seriously considering never using your company ever again. This is not the first time your employees have done a bad job or even lied to me. I spoke with someone after the fact who has me coming in again. If these issues are not resolved I will take things a step further.
8/12/2021
James H. VERIFIED CUSTOMER
Satisfied with level of service. As always took twice as long as promised
8/12/2021
Kurt B. VERIFIED CUSTOMER
Excellent service.
8/12/2021
James S. VERIFIED CUSTOMER
Bill Chaffee is a HUGE asset to Newark Toyota World. He is my go to service manager. Can’t say enough good things about Bill’s ability to connect with people/customers. He knows how to communicate effectively and his life experience shines through.
8/12/2021
Irwin H. VERIFIED CUSTOMER
Excellent service but free car wash is out of service.
8/12/2021
John N. VERIFIED CUSTOMER
William was extremely helpful. Much appreciated.
8/12/2021
Kimberly S. VERIFIED CUSTOMER
Dave is customer focused, pleasant and has a high focus care factor. Answered all my questions I had.