Lexus of Akron Canton Auto Repair Service Center

Very attentive and pleasant! Kudos to Josh!

I have been fortunate to have be able to have driven Porsche, Jaguar and Mercedes Benz automobiles in my lifetime to date…the ES300 Lexus H quality ranks in this group, with one exception…why would Lexus sell/lease this vehicle with such poor tires?…I brought my leased car in for tire rotation and top off of oil, fluid etc…when I exited the car in the service bay, I was informed the sensors indicated 3 of the 4 tires would need to be replaced very soon…the car has 24K miles…I could not believe the tires needed to be replaced this soon…the rep told me I had done a good job taking care of the tires because they usually this tire condition at around 20K!…my concern is this…this is a Lexus with a reputation for quality, prestige, comfort and quality…why would Lexus risk customer ire by placing an inferior/ mismatch tire on this vehicle?…you must know this-a customer arrives for tire rotation, which was free because my wife and I paid extra for tire rotation and wheel protection, only to walk out with a $1500.00 dollar bill with new Michelins…the rep told me they do not recommend Bridgestones to replace Bridgestones on the ES300…why?…is this programmed obsolescence?…apparently knows the Bridgestone composition/structure does not marriage well with the FSport…the only person in the dark was/is the customer…I consider this an ethical dent in the Lexus reputation…the service rep did a nice and honest job…being honest is what the customer should expect from Lexus…Lexus should cease and desist from installing Bridgestones on this vehicle, and stop jilting your customers on this “tire policy” asap

Zerryck was a great help and easy to talk to.

Thanks for your excellent service!

Thanks

Always satisfied with your service.

Nick had great communication, was very friendly and helpful!

Pryce worked quickly, efficiently, and in a very friendly manner.

All good

The BEST service and place!

Everyone was very welcoming and professional. Appreciated the video of the vehicle by the mechanic.

The service was great and done quickly.

Zerryck Rodgers was very helpful and professional.

I am very satisfied with your service thank you

Very thorough. Great service. As always !

I was very happy with the service I received today at your dealership.All my questions were answered to my satisfaction and I did not feel pressured to do any thing I had not planned to do.

I love my Lexus just hope I have better luck!

Pryce was very helpful and took the time to explain the details of my service!

Your service team did a great job. Always enjoying my visits at your facility... Very happy with getting a loaner car. Makes the experience easy and enjoyable!!

Excellent!