Ray is a truly exceptional individual. Went above and beyond. Excellent customer service skills.
7/10/2020
Steve J. VERIFIED CUSTOMER
Ray was great, was an unusual situation, but he did a fantastic job making things right.
Steve J
7/9/2020
LIBBY P. VERIFIED CUSTOMER
service personnel were very professional and friendly. My new key fob was taken care of in timely manner. Job well done. Thanks to the services dept.
7/9/2020
Sunhee P. VERIFIED CUSTOMER
Rafael Melendez was awesome!! Kept me up to date through the whole process and assisted with the cost as well. Job well done!!
7/9/2020
Mark B. VERIFIED CUSTOMER
Love my jeep and today I was remembered and greeted and actually asked how I was. It was amazing. The service rep also asked about how I had made out when looking at a truck a month ago...I told him it was a disaster. Nobody wanted to make a deal and my time got wasted during covid when you should limit exposure I come cause of convenience and am not sure I will buy again at Fred ****
7/8/2020
Tyler S. VERIFIED CUSTOMER
Ray was very nice, extremely personable.
My jeep passed inspection today but i was given an estimated $6,000 in repairs i should get done.
When I asked Ray what would be covered under warranty it seemed like it would be an extreme inconvenience. He said something along the lines of “listen i’m not going to sit here and hash things out with the warranty people for hours unless I know your going to have the work done here.”
I bought the vehicle and the extended warranty through you guys. Im not signing up for or agreeing to $6,000 worth of work when I dont know what will be covered under warranty like this is some guessing game.
I bought the 2015 wrangler from you guys, I purchased the vehicle from you guys, all but one oil change was done with you guys.
And as im telling people about my experience today...i’ve heard nothing but bad things. I hope we can resolve this. Im getting a second opinion tomorrow.
As I said I actually really liked Ray...GREAT GUY. But if your policy is to have me agree to a roughly $6,000 job before I know what insurance will cover? Would you have a dental procedure done without knowing what insurance will cover?
7/8/2020
JAMES W. VERIFIED CUSTOMER
He came in his own car to pick me up, due to the fact that the Beans pickup car, failed to do so. It made a bad experience, turn into a good one. Thanks again Chris!
7/8/2020
Amanda G. VERIFIED CUSTOMER
Very professional and willing to explain things that came up. Would work with again!
7/7/2020
Thomas M. VERIFIED CUSTOMER
Thanks for everything!
7/6/2020
Jacob S. VERIFIED CUSTOMER
Ray is the best! Took care of everything in a professional manner!
7/4/2020
Eric B. VERIFIED CUSTOMER
Chris has always made the experience terrific. I got a flat and Chris got me into Jeep service immediately. Once again thank you!
7/4/2020
Stan G. VERIFIED CUSTOMER
The service adviser was very nice and professional. My problem is after spending $85 I thought the car would be washed. Please consider that extra step for all your loyal customers, it will go a long way.
7/3/2020
Francis S. VERIFIED CUSTOMER
10/10
5 stars
Excellent service
Whatever superlative you need to hear to know Chris is doing a great job.
7/3/2020
Nicholas B. VERIFIED CUSTOMER
Satisfied with the service
7/3/2020
CRAIG V. VERIFIED CUSTOMER
Rafael is always pleasant. We’ve developed a good rapport over the past few months. My service was expected to be 2 hours, but I was a little late and got bumped back (totally understood). He did his job and offered me a rental/loaner but I declined because I preferred waiting to simply get out of the confines of my home. Rafael was always pleasant during my visit and checked-in constantly.
7/2/2020
Andy F. VERIFIED CUSTOMER
Perfect service
Professional people
7/2/2020
THOMAS W. VERIFIED CUSTOMER
Yes very satisfied as I always am with Ray
7/2/2020
Anthony B. VERIFIED CUSTOMER
Rafael was great! He provided excellent customer service and keep me up to date every step of the way! He was friendly, helpful, and informative. Next time I come to Chrysler I most definitely want to go to him to handle my car!
7/2/2020
NANCY B. VERIFIED CUSTOMER
Professional as always and super nice! Love the service I receive