Air bag recall visit. I was not alerted while my car was still in the bay about found issue. instead I was text for pick up. I drove off your lot with an airbag light still on. Now, I need to make another appt. Invoice said do not diagnose at this time
9/11/2020
Gary G. VERIFIED CUSTOMER
Give Ron a 10 STAR rating
Very professional
Thanks Gary
9/11/2020
ROBERT A. VERIFIED CUSTOMER
Very professional and friendly.
9/10/2020
SARAH O. VERIFIED CUSTOMER
The team communicated throughout the service. Thank you.
9/10/2020
DAVID O. VERIFIED CUSTOMER
They took a screw out of my tire but I am still concerned there may be a problem in the future.
9/10/2020
Orie K. VERIFIED CUSTOMER
Rich did a fantastic job with me in very trying times. Please extend my thanks for his action and attention to me as a customer. Thank you! Regards, Orie
9/9/2020
HAROLD L. VERIFIED CUSTOMER
I have had a series of very good experiences
with Mr. Scott since I've come to him in the
recent past. He is courteous (very important)
informed,and helpful. I hope to continue this
professional relationship.
9/9/2020
Mairi S. VERIFIED CUSTOMER
I have a weird rattle
Coming from engine and they couldn’t hear or diagnose... would have liked that resolved... but she didn’t make noise for tech
9/7/2020
Joseph L. VERIFIED CUSTOMER
Very pleased with the help I received from Ron in parts and the service team. In and out in 45 minutes and everything functioned as promised. A very easy process and everyone was very professional and courteous! Thanks Joe
9/6/2020
Donald L. VERIFIED CUSTOMER
Good efficient service for an oil change and inspection. In and out in just over an hour (was waiting for completion of work order).
9/5/2020
Alan D. VERIFIED CUSTOMER
It took 56 days to fix a problem created by a recall update. I was told a different delivery date 3 times for a new radio and it took 35 days to tell me that there were no radios to be sent. Lack of communications was the biggest problem
9/4/2020
Patrick C. VERIFIED CUSTOMER
I didn't appreciate calling last Monday and being told they had to take my number to call back to make a service appointment. 48 hours later I called again cuz I received no call back. Also today I used to shuttle service and asked through the text message sent to me for a ride with no answer and I had to call. Also with the option to pay over my phone did not show me a receipt just a dollar amount.
9/3/2020
Tom D. VERIFIED CUSTOMER
????
9/2/2020
Raymond K. VERIFIED CUSTOMER
Very disappointed in waiting 70 minutes for a ride back home that never happened. My wife was on the way when Bob Mitchell came in and provided me with a loaner. I was told one driver for all the dealerships and Covid limits to one passenger. Poor planing. Either have more drivers or tell people to plan. I am glad Bob was working today and showed up to talk to me around 9:15am.
Ray Kalouche.
9/1/2020
Matthew G. VERIFIED CUSTOMER
I got my truck back from the egr recall check engine light came on, on the way home. Checked codes. It was for egr valve. Checked under the hood and the technician had failed to plug in the egr wire.
9/1/2020
Donald W. VERIFIED CUSTOMER
Best Dealership experience ever!
9/1/2020
Kevin B. VERIFIED CUSTOMER
The issue wasn't found at time of service which is ok. Since service was completed I figured out what the problem was and called the dealership and left a message twice with no return call which is not ok
8/31/2020
Jane L. VERIFIED CUSTOMER
Excellent service and honesty!
8/26/2020
Rose J. VERIFIED CUSTOMER
Exceptional service . Brad is always wonderful to work with and very professional