Fred Beans Chrysler Dodge Jeep Ram Auto Repair Service Center

Sure . I was was unsatisfied with the roadside assistance! They never responded to my call!

Chris does a good job. I’m glad he’s still with your service team.

Ray's service was so superior to that of the service at Reedman Toll that I will be returning to Fred Beans. Ray and Chris Kellogg are both assets to your establishment.

Everything went smoothly. No issues at all.

Made appointment and communicated the problems. Was there on time. Took a call from me after 6 hours to know status - service advisor did not know. He called back with the problem and advised it was a 10 hour repair. I authorized repair. No contact the whole next day. No contact the following day until I texted him at noon. No response. I texted again. At 3:54 PM he responded he may have some information tomorrow. Van has been at Beans for 2-1/2 days. I called about the delay. I got “COVID-19”, short handed, our tech helping on other jobs, etc; he promised to get to it. I called the next day (Beans has had the van for 3-1/2 days). All he could say is we could have a “diagnostic” by Tuesday (a full week at Fred Beans). We told him that is unacceptable as it is the only vehicle we have to transport our very large dog. We instructed him to have it ready to pick up. He called at 6:10PM on Friday that it was ready, not repaired, just ready. We picked it up Saturday morning. There was no paperwork. He said it was locked in somebody’s office. I said “print another” he said he couldn’t as the tech had not added his notes. He offered to email paperwork Monday and I agreed. Come Monday we received fraudulent paperwork crafted to appear as we declined the recommended repairs. We did not decline - Fred beans failed to work on the vehicle for 3-1/2 days. Pure fraud on the paperwork. We went to Beans because of our great experience in December with our van and my car. Something has changed and you need to fix it.

Ray from the Green team was who helped me. He was great. Went over and above. Got done more than i hoped In one day. Thanks again to him

Needed an appt to repair small ding on driver side passenger door..otherwise great

I must of had the best technician

Ray took care of everything! So far so good, My brakes feel great! Thank you so much for your courteous attention to all my issues!

The service team was excellent. They took the car in the day after my call, and serviced it promptly. But they did not discover why the battery completely died. No fault codes showing. This is not a reflection on the service team, but we have lost confidence in the car, since we do not know if it is going to die again.

Ray is nice, helpful and respectful. Thank you.

Super fast 5 stars ?? Bought 3 cars in 10 years Your service department is also 5 stars Thank you herb

Everything went as planned and Rafael was very professional and efficient.

Fantastic service!!!

Ray did a great job managing things for the truck. After a wrong part was installed the service team stepped in and had it fixed. Since Ray and the team made it right, I’ll come back. It’s that simple. The service advisor provided customer service. That’s what I expect. That said, Greta job Ray and team.

Chris is thorough and professional.

Excellent Service!

Great Job

Fixed the problem. Chris was very helpful!

Ok!