Erika took good care of my Jeep. I did not have a appointment, she still took in the vehicle, had it evaluated and repaired in a reasonable time frame. As always Tj e dealership did a nice job and returned my vehicle washed and in great shape.
3/6/2020
Enrique P. VERIFIED CUSTOMER
Erika was very attentive and courteous thank you Erika
3/6/2020
Jarrie G. VERIFIED CUSTOMER
Thank you so much! Erika King's customer service is beyond exceptional. She provided rapid quality services that really impressed me. She was extremely knowledgeable, attentive and very kind to me. I just so happen to be a Hotel Regional Manager and impressing me is not easy to.Having said that I would hire this young lady on the spot. All in all this whole establishment is incredible, every employee I came in contact with gave me a warm greeting and made sure I was taking care of. Once again thank you so much Erika King you are beyond amazing and I demand she gets a raise.
3/6/2020
Beatrice S. VERIFIED CUSTOMER
Nick really knows his Jeeps! Always a pleasure having him take care of mine..
3/6/2020
Asar K. VERIFIED CUSTOMER
Erika provided outstanding customer service. Nice, friendly, and informative.
3/5/2020
John C. VERIFIED CUSTOMER
Had Ram 1500 eco in for two days for an electric door lock controller issue. Faulty. Part. Services ordered and stated it was back ordered. ETA,=NO ETA.” Could be a day, could be a week, could be months.” I had to drive all over SoCal today and had to have my truck or a rental. This is a warranty issue and they stated that they could not guarantee Chrysler would refund rental cost. Luckily truck was put together so I can drive. Service writer and techs great. The circumstances behind the wait is a corporate issue that needs to change! Gotta make it right somehow!
3/5/2020
Kasey Q. VERIFIED CUSTOMER
Erika was awesome!
3/4/2020
Carl H. VERIFIED CUSTOMER
Very professional and knowledgeable. Glad I got to deal with her instead of one of the others I had the misfortune to have dealt with before.
3/4/2020
Robert L. VERIFIED CUSTOMER
warranty item and charged $112.00, at 11 hours to perform 1.0 job code, truck sat for 7+ hours before even looked at will never use this place again
3/4/2020
Christopher J. VERIFIED CUSTOMER
I don't have any issues with the representative Erika. She was polite and friendly. My issue was with how long it took. They had my 2017 Chrysler pacifica for almost 2 weeks, way too long. During that time, no one could tell me any updates if Erika wasn't there.
3/4/2020
Lucas D. VERIFIED CUSTOMER
Thomas Siler dropped the ball at every opportunity when it came to customer service. Worst customer service I’ve ever had in any industry.
3/4/2020
Michael M. VERIFIED CUSTOMER
He had great customer service, he helped me with everything he could at the time because it was busy and I didn't have an appointment. He did an all around great job.
3/4/2020
Daniel Y. VERIFIED CUSTOMER
Nick answered all my questions. He was a good man! Shall come back and request him!
3/3/2020
Jan M. VERIFIED CUSTOMER
The service representative did not explain the problem to me or why the work I asked to be completed was not completed on this visit. I had to inspect my vehicle and ask!
3/3/2020
Robert L. VERIFIED CUSTOMER
as always leave it all day or night, checked the tsb and it gives 0.2 hrs to fix your service stinks and is not reliable, computers do the work not the people
3/3/2020
Raul G. VERIFIED CUSTOMER
Nick manaco did a great job showing how to put def in my truck thanks again
3/2/2020
Eric R. VERIFIED CUSTOMER
I had my new key programmed for my 2017 truck. Payed with my debt card. I did not look at the amount charged at the time. I was charged $60. The original quote was $160. I signed the charge receipt and was given my copies and keys back and was told everything was good to go. Got a call back 7 hrs later saying the under charged me and want me to come back in to pay the balance quoted. Now I have to make a special trip back for a mistake I did not make. Not happy with that. The service team was very friendly and I am not dissatisfied with the service. If I am given my receipt and was charged incorrect that is not my fault.
3/1/2020
Celenne L. VERIFIED CUSTOMER
Great man, great customer service, explained to me everything well.
3/1/2020
Deborah M. VERIFIED CUSTOMER
We had a 4:00 appointment for a service contract oil change. We got there at 3:30 (early). Our car did not get finished until after 6:30. 2 1/2 hrs for an oil change when we had an appointment?