Priority Honda Hampton Auto Repair Service Center

Bethany did a good job. I had grubby hand prints on my door and seat that I had to try to scrub off. This is the second time this has happened.

Great service as always!!!!!

Price was a surprise at the cashier.

Had oil change and tires rotated, and as always the multipoint inspection for a peace of mind

I brought my car in on 6/10/21 with the complaint that the defroster was not working. I paid a $99.95 diagnostic fee and was told installation of a new motor assembly, which had to be ordered, would fix the problem. On 7/1/21, the motor assembly was installed. Upon leaving the dealership the defroster appeared to work, but it soon became clear on the 90 degree day that the AC was ineffective. Regardless of the mode chosen, air would only blow out of the defrost vents. This had not been a problem prior to the "repair". I called the dealership to ask if I could come right back and was told I would have to wait 2 hours until after lunch. Given that I live over 30 minutes away and was already taking time off work, that was not possible. I made my 3rd trip to the dealership (missing work again) for this issue on 7/2. Over an hour after my car was taken back, my service tech advised me that a $1200 repair requiring another part to be ordered would be needed. Only after I shared concern over our ordeal was I offered a credit of the $385 I'd already paid. Our service tech, Jim Comey, was very professional through the process. My dissatisfaction with the service relate to 1) original misdiagnosis 2) no testing to make sure the 7/1 repair didn't break something else which it had 3) lack of regard for my time. I received a courtesy call from Michelle after my 7/2 visit and after I shared my story in what I felt was a polite way, she seemed anxious to get off the phone which left me wondering how important customer service really is to you.

Thanks

Thanks Jose for great service!

ALL WENT WELL!!! THANK YOU!!!

Took care of everything in about an hour which was great!!

Vehicle was returned with broken glass all over and some pieces could've destroyed the new parts installed. At this point I'm taking my business somewhere else because it has been a pattern of careless acts and lack of professionalism. The only person I can say its a always ???? its salesman Tim Godette, everyone else's are a joke...

Thursday I got my car oil changed and maintenance done and about 5 minutes later I got a low tire pressure notification in my car. I went back today (Friday) and and everything seemed fine until 8:30 tonight the same low tire pressure warning appeared.

The dealer did an excellent job. My dissatisfaction is with honda motor company and would be hard pressed to buy another Honda and I have purchased 4 in the past 10 years!

My car is still ticking even after the oil & filter change. I’m very dissatisfied.

He is always great to deal with when I get my car serviced

Good service

Donna was the best most knowledge and we'll informed service advisor ever in my 20 years. Showed care for family and documented greatly issues. Diligent experienced and care! Well done and will be writing a long letter explaining how she was of great help and honest. A figure for what I think all priority tech should follow! Rather a call to express my satisfaction as words cannot explain her going above and beyond

Got it done in one day so I did not have to come all that way an extra time

Excellent service by everyone at this location! Bethany, especially, went above and beyond to accommodate me and my schedule. Not to mention, my vehicle is purring like a kitten! Thanks again! :)

It is a pleasure to interact with Donna Meeks. Polite, articulate professional

The day after I left the service center after getting tires inspected and rotated, my tire pressure warning light came on. When I called to address the issues, I was told someone would call back with a resolution, but all I got was a survey text.