I realize the staff is very busy but the follow up is horrible. I understand being under staffed as well, abs that is something management needs to address. I was given three different dates for my vehicle to be completed and each time I or my husband had to call for the status, I was not voluntarily contacted. My vehicle was there for 10 days; 6 business days. I could not get a loaner vehicle and a diagnosis was not made allowing me to get a rental vehicle. It was a huge hassle abs added expense. The customer service I used to rely on no longer seems to exist. It’s very disappointing and as a faithful Hyundai owner, I’m now considering other makes of vehicles.
4/28/2021
Terri G. VERIFIED CUSTOMER
Reliable Hyundai will not get my business ever again. The service department is the worst I have ever encountered. The communication and customer service is scraping the bottom of the barrel.
4/28/2021
Cadashia E. VERIFIED CUSTOMER
Joey was amazing he kept me informed about my vehicle. Was very friendly and made this whole experience very pleasant. I am very appreciative of his great customer service.
4/24/2021
Dianna G. VERIFIED CUSTOMER
I had great service and I was kept informed.
4/23/2021
Charmaine H. VERIFIED CUSTOMER
I love that you all consider my time to get me in before my schedule time and got me out at a reasonable time thank you very much
4/23/2021
Victoria G. VERIFIED CUSTOMER
Joe bob was so nice and helpful!!!! Even pulled my car up for me when he knew I was on the way! So there was no wait time!
4/23/2021
Vickey R. VERIFIED CUSTOMER
Everything is great except my name is spelled Vicky :) ????
4/22/2021
Jerry Donna. VERIFIED CUSTOMER
Very good crew and always pleasant and courteous.
4/17/2021
Ashton J. VERIFIED CUSTOMER
Joey was very kind and helpful. He took time to answer all my questions, offered to get me a Lyft or a ride if needed, and he even wiped the little spot of soap left by the washing. I appreciated him very much.
4/17/2021
Rick . VERIFIED CUSTOMER
Joseph was very helpful in our situation & kept us updated on the repairs on our vehicle!
4/16/2021
Tara S. VERIFIED CUSTOMER
Thank you for going the extra mile to getting my car back to me.. as always great customer service
4/15/2021
James W. VERIFIED CUSTOMER
Joe was very professional and very friendly.
Thanks Joe
4/14/2021
Clarissa W. VERIFIED CUSTOMER
My car is now shaking, and there is stuff puffing up when I check my oil.... It just isn't making noise now.
4/11/2021
ANDREW S. VERIFIED CUSTOMER
Joseph was stretched to the limit as the only service rep on site yesterday. Yet he made us feel so welcome and taken care of. Super job under tough circumstances!!
4/10/2021
Robert D. VERIFIED CUSTOMER
Thank you and your service tech for taking care me
4/10/2021
Robin R. VERIFIED CUSTOMER
Always very quick and helpful. Fully explain anything about your service and vehicle.
4/10/2021
Beth P. VERIFIED CUSTOMER
Everyone was so pleasant and helpful. I do appreciate all as well as the nice clean areas.
4/10/2021
Pat H. VERIFIED CUSTOMER
Well, 2 questions. 1. Was there something done that cleared my 2 trip meters? I religiously track my mpg and with 0 miles I cannot do that. Plus trip meter B was pretty much from the day I brought her home. No one wrote those figures down did they?
And 2 - ever considered that a customer might have a appointment to miss if they were not expecting to be in your waiting 4.5 hours? I am glad the recall work is done. And I am not angry. But had I planned to be somewhere at 2:15 and my car was undrivable because of unplanned service I would have been upset. I'm not but it is something you might consider. Thank you.
4/9/2021
Linda D. VERIFIED CUSTOMER
I was very satisfied. They even worked in an unscheduled oil change and 6 months inspection which I thought I would need to schedule for another time. Very pleased.