Car was there from7am to after 3 pm closing on Sat. Then had to wait for my bill to be fixed $100.00 over charge. Pad $600.00 + and no car wash. Almost always disappointed in service at this location.
2/22/2022
Jerry J. VERIFIED CUSTOMER
I look forward to speaking to your representative.
2/18/2022
Charla H. VERIFIED CUSTOMER
Thought his name was Josh. Took too long for an oil change.
2/13/2022
Ladacia L. VERIFIED CUSTOMER
The almost 3 hour wait was unacceptable for a tire rotation and oil change. I was quoted for 1 or 2 hours. Although the staff was apologetic, little was ultimately done to rectify the situation beyond the basic requirement of completing the service. Overall, the experience left much to be desired.
2/11/2022
Gabriel E. VERIFIED CUSTOMER
No gas when I bought the car no plate when I bought it no gas no mirror and it took an entire month to even get it fixed and when I come after they say the car is ready I'm still here waiting for an hour thank you for the worst car buying experience I've ever had and I've bought a stolen car before
2/11/2022
Laura G. VERIFIED CUSTOMER
4 months ÷ missing trim ÷ a laundry list of other complaints and I can tell you I am not satisfied in the least. PS: picked up my car 3 weeks ago but I am sure you were hoping I'd calm down by now.
2/9/2022
Dennis Y. VERIFIED CUSTOMER
Job well done. Very professional!
2/9/2022
DEBRA I. VERIFIED CUSTOMER
Glad this dealership is under new management. Waiting for about 6 hours for my car to be cleaned up. Shady operations in finance (Rahim)and have no idea who this Janice person is on my text. Call and you never talk to anyone because they don’t call back. Sales person Laura made the sale then never helped me resolve my issues. Had to drive to dealership and spend another 2 hours there trying to resolve my issues.
2/3/2022
Dirk W. VERIFIED CUSTOMER
Thanks Phil!!! First oil change and rotation complete. Many more years of great service ahead.
2/3/2022
John M. VERIFIED CUSTOMER
Mr. Socolov and Zia were very attentive to what I was interested in and provided the service that I needed. Their service was outstanding.
1/31/2022
Tyler S. VERIFIED CUSTOMER
Service at you location is always crazy busy. But I have been helped by Phil before, he's professional, nice and most importantly, a clear communicator. ????
1/31/2022
Sidney K. VERIFIED CUSTOMER
Blessed thank you so very much for your time and your patience one word describes your service for me blessed thank you
1/29/2022
Dee S. VERIFIED CUSTOMER
Supposedly repaired a rear defrost, that still did not work. Supposedly ordered a part needed for a rear tail light, that took too long to come in. Took the truck to another repair shop to only find out that no part was needed and it was just some wiring issues.
Also, never installed the KAHU tracking device, that I was charged $883 for.
1/29/2022
Alyssa A. VERIFIED CUSTOMER
I never got my vehicle serviced, not sure why I got a text that my vehicle is ready.
1/29/2022
Cary C. VERIFIED CUSTOMER
The entire team at Van Hyundai rocks!
1/27/2022
Alyssa D. VERIFIED CUSTOMER
I worked with Laura, actually. She was incredible!
1/25/2022
Michelle S. VERIFIED CUSTOMER
VAN Hyundai and PHIL SOCOLOV DID A GREAT ???? JOB!!! I'M A VERY SATISFYING ???? CUSTOMER
1/20/2022
Jamie N. VERIFIED CUSTOMER
I've bought 2 vehicles from the dealership, and all I've gotten was horrible customer service. On Saturday, I got to the service dept just before opening since 1st come, 1st serve. I waited 4 hours for my car, only to have to go elsewhere to get the issues taken care of. I will NOT be coming back to your dealership for anything. I will NOT recommend your dealership to anybody. Ever since Darold left, the service dept has gone to ****. I'm off to find a new mechanic since my MPP expired.
1/17/2022
Jose M. VERIFIED CUSTOMER
Please talk to Lynnae (Customer relations manager). I explained to her with details how disappointing the experience was.
1/16/2022
James J. VERIFIED CUSTOMER
I was not satisfied with my vehicle they did not do a very good job on cleaning out my car it was still stuff on the carpet they did not datcu him out the back rear end of my vehicle they did not clean the back seat and it was still spots all over the windows I think they need to be more trained on how to detail cars inside and outside thank you