You guys were great, you got my car back to me ASAP for that I thank you, the people at VAN. Always take very good care of me, and for that I Thank you guys.
7/20/2022
Michael E. VERIFIED CUSTOMER
I have dealt with several people over the years at Van Hyundai and today I was pleasantly surprised with Phil. He was there when he said he would be, he kept me in the loop as my car was being worked on, and he even had it washed before turning it back over to me. Pretty Cool.
7/16/2022
James E. VERIFIED CUSTOMER
Almost every time that I have brought my Palisade in for service, I have had a different service advisor. Phil showed the most care and customer service of all of them
7/11/2022
Rachit A. VERIFIED CUSTOMER
Phil was very accommodating and sweet
7/9/2022
Schelly W. VERIFIED CUSTOMER
I miss Jowana. ???? Phil was ok.
7/7/2022
Sivanantham C. VERIFIED CUSTOMER
Phil is very friendly; Helped me in detail about my service package.
7/7/2022
Charles W. VERIFIED CUSTOMER
Great job guys thank you again.
7/7/2022
SUNDAY M. VERIFIED CUSTOMER
Everything was fine.
7/3/2022
DOMINIC E. VERIFIED CUSTOMER
Service was good
7/2/2022
KEITH S. VERIFIED CUSTOMER
When I took delivery of my 2022 Genesis GV 80, only one key fob was available at time of delivery and I was promised the second would be mailed to me. This promise came from my sales rep, the internet Sales Manager and your financial person. I have yet to receive the key fob and was given a very difficult time by Fernando, who identified himself as your Director of Pre-Owned. He told me that ALL the people who made the promise to me were no longer with your company. I bought this car only a month ago!
My contentious phone calls with Fernando ended after I asked to speak with the owner or General Manager. Fernando then called me backed saying he had been authorized to ship me a key fob ,as promised. I hope this is true...
Any help you can give...thanks.
KEITH S
7/2/2022
JONATHAN S. VERIFIED CUSTOMER
The service performed as part of the contract for the vehicle was not communicated to anyone, once the service had been completed no one informed the customer it was complete and then they hadn’t even completed the entire service. It occurred Tuesday. I received a text letting me know it was ready Thursday afternoon at 2:26 pm. Honestly this whole process has been a disaster. Probably, didn’t even remember the fuel card promised to us for earlier screw ups. Y’all have dropped the ball big time repeatedly.
7/1/2022
Jeremy O. VERIFIED CUSTOMER
This makes the 4th time the vehicle has been returned to me without being completely repaired
7/1/2022
Michelle S. VERIFIED CUSTOMER
Phil was excellent at communicating about the status of my maintenance. This level of communication is unparalleled in your industry. I appreciate his tenacity.
Michelle S
6/30/2022
Linda F. VERIFIED CUSTOMER
Appeared Phil was doing all the work
And maybe not delegating. Everyone very nice
Your service lead times are the longest I’ve seen
For oil changes, A/C service, brake service customers can’t wait
Business will go to non dealer service companies
6/24/2022
Matthew A. VERIFIED CUSTOMER
He greeted me just after my check in and kept me informed of the progress of getting my service underway. Very professional and personable.
6/21/2022
Brandi F. VERIFIED CUSTOMER
Nice and helpful
6/21/2022
Andrea L. VERIFIED CUSTOMER
Somewhat satisfied
6/18/2022
Frank E. VERIFIED CUSTOMER
I think Phi does a good job he is always attentive and on top of what is going on with my car. He does a great job
6/15/2022
Hyun K. VERIFIED CUSTOMER
If the service center is too busy to repair the car please let me know when I make an appointment then I do not have to waste my time.
Phil was hung up the phone while I was talking the phone with him.
I was planning to buy a new car so before I sell my car I wanted to repair it. after this bad experience with Van Hyundai again I will not buy a car there.