Was not happy at all with service depth. I sat for 2 hrs before I went to check and my car was still sitting in the same place. I asked about it and no one could give me a answer why. This is was the worst service I've had at any dealership I have ever dealt with.
12/5/2021
Bruce H. VERIFIED CUSTOMER
No problems
12/5/2021
Henry L. VERIFIED CUSTOMER
Even though I did not have an appointment, I took my new 1500 mile Hyundai Tucson in because of a check engine light and Phil Socolov did not turn me away. Instead he was able to have his service technician isolate issue and made the necessary repairs within an hour. I was very grateful, especially with a check engine light in a 4 week old car. Thank You.
12/5/2021
Heath G. VERIFIED CUSTOMER
Oscar was fantastic to work with!
12/5/2021
Adriana S. VERIFIED CUSTOMER
Everything was completed and we were treated with great service!
12/5/2021
David L. VERIFIED CUSTOMER
Phil did a good job with progress updates for my daughter during the day and was helpful in answering her questions. Well done!
12/3/2021
Melissa S. VERIFIED CUSTOMER
I was satisfied with Phil. He did the best he could with what he had to work with. There were issues beyond the control of the dealership, but I first notified the dealership about my car issue on April 14 and then fell in the cracks several times. I understand the loaner shortage and a good portion of the blame falls on people who are no longer there, but I left there feeling mostly unvalued as a customer. Thank you Phil for working with me.
12/3/2021
Thomas P. VERIFIED CUSTOMER
Had a 60k maintenance done on my 2015 Genesis. The technician did not reset the maintenance warning light so it still comes on every time I start the car.
12/1/2021
BOBBY K. VERIFIED CUSTOMER
we have had the vehicle we bought now for 3 weeks and the trade in is still not paid off.
11/30/2021
Andrew W. VERIFIED CUSTOMER
They did a great job!
11/29/2021
SARA P. VERIFIED CUSTOMER
Sara drive her car back to Houston tonight and the oil plug fell out and stranded her on the side of I 45 north of Houston in the Woodlands. At night. Single 23 year of girl. This is not acceptable at all! I am furious that this happened. AAA is currently towing it to a dealership on the South Loop
Again this is unacceptable and I sincerely hope it did not damage the engine. This was supposed to be a simple oil change that has turned into a mess. Please call me and let me know how you will be handling this. ****-****-xxxx. Shari Conaway.
11/29/2021
Georgia H. VERIFIED CUSTOMER
Just had to wait to long
11/27/2021
Mercy C. VERIFIED CUSTOMER
We had a 11:00 appt for a simple oil change, tire rotation. It wasn't finished until 3:00! It seems everytime we visit your dealership we find more reasons we regret shopping there.
11/27/2021
Chandler J. VERIFIED CUSTOMER
Really appreciate the kindness and communication showed to me as a first time new car buyer. If I decide on having a Hyundai as my potential next car, I'll come back! Otherwise, I would recommend you guys!
Thank you much,
Chandler J
11/27/2021
William F. VERIFIED CUSTOMER
If you want to talk to me Friday mid day would be acceptable. I am willing to talk to the Service Manager or the General Manager of the dealership.
11/25/2021
Kevin S. VERIFIED CUSTOMER
I would recommend you guys to anyone thts looking for a new car.i would most definitely tell them to ask for Karla she is one of the nicest people I ever met in my life and she really took good care of me and made sure I understood everything she's the reason I went to van hyunai
11/19/2021
Rosalind P. VERIFIED CUSTOMER
Thank you Phil for your assistance.
11/18/2021
Bruce H. VERIFIED CUSTOMER
Nice prep & delivery of our new vehicle
11/18/2021
Queen R. VERIFIED CUSTOMER
The team did a good job with service provided and did wash my vehicle but I’ve noticed smear marks that maybe from the zaktek re-appliance on the right side of the vehicle.