Lydia is awesome. Very polite and professional. She works expeditiously on her end while at the same time not making the customer (me) feel rushed. Associate of the month material!
3/23/2022
Perry C. VERIFIED CUSTOMER
My cruise control was never repaired but everything else was taken care of. Your service department is very friendly and helpful, thank you!
3/23/2022
Robert M. VERIFIED CUSTOMER
Great service! Just have one question. Our son says that we should have rotors replaced instead of repairing the "rotors", whatever that is, I should have the rotors replaced because "the cost is the same". I have no idea what he is talking about. Any comments?
Technician took off skid plate on bottom of truck during oil change. 4 of the 5 bolts broke off. They said they can drill and tap new holes but it would be $70 per hole. I’m assuming they used an impact drill to get out the bolts. After they broke the first bolt they should have used a different method. I was very surprised they wanted to charge me for the repairs. I have been going to Toyota for maybe 10 years for services.
3/18/2022
Cassandra S. VERIFIED CUSTOMER
The person who brought my car back to my workplace left it running. It had been running for approximately 4 hours by the time I realized. He also left his trash in the car. Very disappointing considering I paid for the VIV and the service.
3/18/2022
Ruthie C. VERIFIED CUSTOMER
Logan and David were the best.
3/17/2022
Ashley S. VERIFIED CUSTOMER
I appreciate the fact that Toyota of Danville is able to come pick up my car and return it when finished. This is such a convenient, time saving service.
3/16/2022
Kevin G. VERIFIED CUSTOMER
Friendly knowledgeable stuff!!
3/13/2022
Rodney S. VERIFIED CUSTOMER
Cliff got me in and out very quickly and efficiently!
3/12/2022
Julie W. VERIFIED CUSTOMER
Logan is worth his weight in gold. Superior Customer Service Skills, Knowledgeable and Professional.
I will come back again because of his Service Level.
I just moved to Westville and finding a Toyota Dealer was an easy choice once I met Logan.
Have A Great Day.
Julie W
3/10/2022
James B. VERIFIED CUSTOMER
Logan was very nice and knowledgeable. Asset to the company!!
3/10/2022
Joseph A. VERIFIED CUSTOMER
Fast, friendly service
3/9/2022
Ronna D. VERIFIED CUSTOMER
Great service!
3/9/2022
Patricia P. VERIFIED CUSTOMER
I’m & out in short amount of time. Service person very nice & waiting room clean& pleasant.
3/9/2022
Vladimer V. VERIFIED CUSTOMER
The service advisor (Logan> is doing a good job but I dont know about your technician. It seems like they could not fix my car. I just got my car back today (after replacing brake pads, rotors and transmission for 3 weeks total) and was told that the issues has been taken care of. They said they did some test drive and the clicking sound heard when starting the engine and upon driving slow where gone. But when I drove it and got home the clicking noise still heard. I called and talked to Lydia about this and trying to talk to Logan but she said Logan is on the other line and will just relay the message to him but havent gotten any call back.
3/9/2022
Anthony B. VERIFIED CUSTOMER
Lydia was very nice and helpful when I dropped off my vehicle. When I picked up my vehicle everyone that helped was very nice.