Lauren gives excellent customer service, I too am a CSR it is not as easy as some thinks it is. Kudos to Lauren
5/13/2024
Robin G. VERIFIED CUSTOMER
Job well done I was in and out.Thanks Cliff
5/11/2024
Eric R. VERIFIED CUSTOMER
When I called to schedule my appointment, I was quoted $161.99 for a brake fluid service with a complimentary tire rotation and 10% off my bill. Once I was there, an air filter was recommended and was quoted 29.99 (my bill then shows an additional $9.99 for labor that should have been included in my quote like the brake fluid service was.) My bill ended up being $209.09. "Shop supplies" were never mentioned in my quotes. I actually had always thought you guys topped off the fluids with each paid service visit. Left the shop feeling like I got screwed out of $30 because those amounts were not told to me.
5/11/2024
Hailey R. VERIFIED CUSTOMER
I was never updated on what was goin on with my vehicle I had an extended warranty that covers a rental and they never would give me in and had my care for an entire week almost . Very upset and will not be bringing my vehicle back ! Made me pay 2 diagnostic fees and still nothing was fixed and the third time there was something wrong but won’t give me my money back . Very upset and WILL not be returning
5/10/2024
Sonja L. VERIFIED CUSTOMER
Thank you for taking the time to explain everything to me instead of just throwing a cost and or more numbers at me like other people do! I appreciate everything that was done for me and the help with my warranty.
5/9/2024
Shaun T. VERIFIED CUSTOMER
Staff was pleasant and very helpful with the questions I had. I’ll be back.
5/9/2024
Ursula S. VERIFIED CUSTOMER
Lauren was very nice & professional.
5/9/2024
Sue R. VERIFIED CUSTOMER
Thanks for remembering the running board that were scratched and not used. My truck is 9 yrs old and a little scratch on running board won’t be noticed. Thanks for the discount and fast installation.
5/4/2024
Amanda B. VERIFIED CUSTOMER
The best customer service experience as always.
5/4/2024
Brian B. VERIFIED CUSTOMER
Jose has been great to work with
5/4/2024
Thomas G. VERIFIED CUSTOMER
He was very professional but at the same time very down to earth and treated me like a friend would not just as a customer. Next time would ask for him to deal with me.
5/4/2024
Alice B. VERIFIED CUSTOMER
I am very satisfied with the service and the people .
5/2/2024
Lynn A. VERIFIED CUSTOMER
Quick and efficient.
4/27/2024
Michael J. VERIFIED CUSTOMER
Job well done
4/27/2024
Sally T. VERIFIED CUSTOMER
Thank you so much to everyone who helped with my service yestrrday at Toyota. Flyn, Lauren, Jose, and the technicians who are always lookingbout for me are wonderful and amazing. A speci shout out to the ladies in the office who happily helped me get my license sticker first thing yesterday morning too. Toyota of Danville rocks!!!
4/24/2024
Freddie R. VERIFIED CUSTOMER
Great service!
4/24/2024
Kerry C. VERIFIED CUSTOMER
The recall item was scheduled but was not done because the tech was **** on another job. I have to schedule a second visit to get that done.