Dave was great. Explanation of services, issues and recommendations were very thorough. He really went out of his way to make me feel informed.I felt like I was in good hands. Would specifically ask for him at my next visit.
1/28/2021
CLINTON S. VERIFIED CUSTOMER
I always get treated well and receive the best service from your employees! They are cordial and professional!
1/28/2021
Mark F. VERIFIED CUSTOMER
You guys are the best
1/28/2021
Barbara F. VERIFIED CUSTOMER
Anthony Gutierrez did a good job checking me in & checking me out. My check tire pressure warning light keeps coming on but the service dept couldn’t find anything wrong. The tires were properly inflated so the light shouldn’t have come on. I don’t know what was checked. I was told if the light comes on again to stop by. The light should have been checked; I don’t know if it was.
1/28/2021
LISA B. VERIFIED CUSTOMER
Jorge was very helpful and efficient. Overall a great asset to the Ford team.
1/28/2021
**** R. VERIFIED CUSTOMER
Rob and the entire service team at Hansel Ford are absolutely top notch, and always ready to help and explain everything clearly. My experience was fantastic as always, and I will most certainly be back in the future.
1/28/2021
Anthony P. VERIFIED CUSTOMER
David followed the whole process from start to finish even though it was a minor detail, he was very attentive. This could have easily slipped through the cracks, but it all worked out in a timely manner.
1/27/2021
Jacquelyn D. VERIFIED CUSTOMER
He was nice and my car got insoected, but he never let me know what was happening at the end of the day. I'd left it in the morning and he'd told me he would text to let me know if they needed it overnight. Then we played phone tag the next morning. I think he text me back at 2pm after letting me know he was very busy and needed to have lunch first...not sure why I needed to know that. I just needed to know the pickup time. Again, he was polite, but seemed less organized and on top of things than the service I was used to getting at KIA for the last 6 years.
1/27/2021
DAVID B. VERIFIED CUSTOMER
A J Gutierrez was great. Once we got to him we were fine. However our initial experience ways a mess. We were shuttled between service and parts. We were put on hold and disconnected. It was a mess. We needed a new taillight installed and basic service. It appeared to us that this was the first time your team had handled such a request. You need to work on your front end
1/27/2021
Bernard O. VERIFIED CUSTOMER
I just wish I knew that the F250 that I bought in 2004 with the 6.0 L engine was going to turn out to be a peace of junk!! I bought it because I thought it was going to last me the rest of my life!
1/27/2021
GARY C. VERIFIED CUSTOMER
George kept us informed with all the necessary information we needed a regarding the car. We have our other car scheduled for February 9th looking forward to seeing you then!
1/27/2021
Katina C. VERIFIED CUSTOMER
This is the second time I have brought my car in for this issue and you tell me you can’t find the problem and I just bought the car new. I am very disappointed in the quality of Ford cars and in your mechanics and service department.
1/27/2021
Linda C. VERIFIED CUSTOMER
Woody is an exceptional service advisor, I admire the Hansel Service team.
Great people!
Thanks
1/27/2021
JONATHAN B. VERIFIED CUSTOMER
Top job!
1/27/2021
CARLTON T. VERIFIED CUSTOMER
He's a fine upstanding young man and seen that I didn't have to be there all for a simple repair.
Thanks David
C.A.Tidwell
1/27/2021
Jorge R. VERIFIED CUSTOMER
Woodie Is the best!
1/27/2021
Barbara L. VERIFIED CUSTOMER
The service rep was fine. But goi g inside the door for service no one greets you, no one says we will be with you shortly etc. You just stand around not knowing if it will be 5 minutes or 50 minutes. Totally rude way to treat your customers.
1/26/2021
Frank And. VERIFIED CUSTOMER
Jorge had big shoes to fill after so many years with Carol Johnson, but he was up to the challenge!! He was outstanding!! Welcome to Hansel Ford, Jorge!! Frank And Ann T
1/26/2021
PHILIP H. VERIFIED CUSTOMER
Woody and many other people in the service department have done an excellent job taking care of my warranty repairs. Thank you!
1/26/2021
David E. VERIFIED CUSTOMER
Very professional and kind. Hands down the best service department around!!