Jorge is personable and attentive, has a positive attitude, and puts in extra effort to make sure my service
needs are met. Topnotch customer service.
2/11/2021
Gary S. VERIFIED CUSTOMER
Dave was a pleasure to work with. He communicated clearly and kept me up to date with my car today!!!
2/11/2021
Frederick S. VERIFIED CUSTOMER
Woody is great to work with. Great follow through and pleasant. Strong customer interaction skills
2/11/2021
Sonja D. VERIFIED CUSTOMER
My car was done sooner than I expected and the whole experience was handled extremely well.
2/10/2021
Junko H. VERIFIED CUSTOMER
He was very nice! And called me as soon as my car is ready to pick up.
Got a great price with coupon! Thanks
2/10/2021
Adam S. VERIFIED CUSTOMER
Woody is a credit to the company!
2/10/2021
Megan J. VERIFIED CUSTOMER
Woody is incredibly professional, efficient, clear, honest and helpful. We will definitely be back.
2/10/2021
Scott G. VERIFIED CUSTOMER
Woody was great! Service oriented gave me top notch customer service experience! Appreciate the service crew at Hansel Ford Santa Rosa. They treat you well and answer questions with a professional attitude and confidence! Thanks
2/10/2021
Holly D. VERIFIED CUSTOMER
As a customer service rep myself I always strive to be a great customer. But when someone waits on me and they strive to provide excellent customer experience for me it makes an impact on me. AJ is a natural he is the ideal person for your team if I was hiring I would definitely feel like him.
2/10/2021
Linda B. VERIFIED CUSTOMER
I was unhappy that you were not presently washing cars after a service/recall. He went out and washed it himself. That was service!
2/10/2021
VERONICA B. VERIFIED CUSTOMER
David was extremely helpful and I appreciated his candor when we reviewing the work that would need to be done.
2/10/2021
Myrna P. VERIFIED CUSTOMER
We are very satisfied with Woody and the service we received. We love our Aviator.
2/10/2021
Angelina B. VERIFIED CUSTOMER
Best
2/10/2021
Joe F. VERIFIED CUSTOMER
Thanks for taking care of me and my vehicle. I really appreciate it, and it’s the reason why I’m a repeat customer.
2/10/2021
MARK B. VERIFIED CUSTOMER
Jorge George Parra was an outstanding ambassador for Hansel Ford. He was very positive, outgoing, helpful, and kind. When I asked for windshield wiper replacement, he said let me do you want to better, and through thenm free of charge. I really appreciated his can-do attitude.
2/10/2021
Michael E. VERIFIED CUSTOMER
Was happy with service and Rob
Was in and out faster than I expected
2/9/2021
RENE M. VERIFIED CUSTOMER
David was great
2/9/2021
DEBORA P. VERIFIED CUSTOMER
I appreciated the service
2/7/2021
JENNIFER S. VERIFIED CUSTOMER
People there know how to gaslight.
Had my car there for 2 months. Something's not right,
so i take to it a different dealer and that's Not the problem.
So i waited from November to Feb and what i was waiting
for was an incorrect assessment.
The problem was bent pins in the rear brakes.
But I was made to think that I was the problem,
because I knew something wasn't right so i complained.
Hansel made me to be the jerk when they actually
are smooth at gaslighting. A perverted method of communication.
Called cover your **** at the expense of the customer.
But who cares, I'm just one person.
2/6/2021
KEVIN B. VERIFIED CUSTOMER
Staff go above and beyond providing stellar-level customer service.