RACQUEL IS FANTASTIC!
A DEFINITE ASSET TO HOPKIN"S ACURA!
Racquel is personable, knowledgable of the vehicles and customers for which she is coordinating service. She kept us advised of service status and when we could expect completion.
THIS whole Acura Service experience only proves that we made the right choice with the Acura we purchased from Hopkins Acura. Service is the key to a great automobile dealership. Racquel adds to that GREATNESS!
GREAT WORK!
12/5/2019
Phillip S. VERIFIED CUSTOMER
Jessica did a great job of helping with the problem she took care of it herself and our car didn’t even have to go to the tech!
Phillip S
12/5/2019
Pamela W. VERIFIED CUSTOMER
Thanks for getting me in and out so quickly!
12/4/2019
Patricia K. VERIFIED CUSTOMER
Had A-1 service done plus added recall about audio update when I arrived. Service was able to accommodate add-on and washed my car in the estinated time frame.
12/4/2019
Mary C. VERIFIED CUSTOMER
Racquel provided excellent customer service. I came in for a B1 Service and it was completed in a timely manner and they also washed & vacuumed my car. The technicians performed a very thorough inspection of my car.
12/4/2019
Cynthia C. VERIFIED CUSTOMER
Raquel is always great to work with! Excellent customer service!!
12/4/2019
Nicholai S. VERIFIED CUSTOMER
I bought two new tires and your shop put them on the front.
I have been advised that that is wrong. Whenever you purchase two new tires they go on the back of the vehicle. For safety reasons. Your shop failed to do so.
Also I purchased a windshield and when I picked up my car, the windshield was dirty. My car was washed in the door jams were left dirty. For these reasons listed I was very dissatisfied with the services provided. I would expect that a dealership to provide better service.
12/2/2019
Milton R. VERIFIED CUSTOMER
Great customer service.
12/1/2019
Gary H. VERIFIED CUSTOMER
Racquel was very helpful. She addressed my additional concerns even though I forgot to bring it up initially.
11/30/2019
Isabel E. VERIFIED CUSTOMER
Thanks for taking excellent care of my car.
11/30/2019
Jeannine M. VERIFIED CUSTOMER
as always A++++ customer service
11/29/2019
Marlaina D. VERIFIED CUSTOMER
Jessica was great. Also did a test drive of the 2020 RDX with Roland Salas. The level of customer service with both of them was outstanding.
11/28/2019
Richard F. VERIFIED CUSTOMER
Very friendly, well informed and had the service completed in less than an hour. Thank you!
11/27/2019
Mark F. VERIFIED CUSTOMER
I had an appointment in Napa I had to get to and asked they could me out in time to make that appointment. They beat the estimated time by 15 minutes. Awesome!
11/27/2019
John P. VERIFIED CUSTOMER
Jessica was very helpful and kept me updated the whole way. Great customer service.
11/27/2019
Aruna R. VERIFIED CUSTOMER
Customer service was very good.
11/27/2019
Eugene A. VERIFIED CUSTOMER
The only problem it took longer than the estimate .
11/26/2019
Rafael D. VERIFIED CUSTOMER
Jessica provides me a great customer services.
11/24/2019
Shannon M. VERIFIED CUSTOMER
There were several customers who arrived at the same time to drop off vehicles. Jessica was very kind, acknowledging our arrival while working hard to get each vehicle checked in. She kept calm, focused and professional in a situation that could have easily caused her to be overwhelmed. She smiled through it and provided excellent customer service. She was not the only one who exhibited this professionalism, but she was the one who helped me. As a customer I witnessed a great team effort. Thank you Jessica!
11/24/2019
Ann B. VERIFIED CUSTOMER
This was the most enjoyable experience I’ve had at a car dealership.