I am completely satisfied with Raquel and customer service, they have been great and professional but not happy about my purchase on November 20, I have cosmetic issues and have taken my car back already more than a few times, the first time I took it back there was a gap between the passenger door where you could see the plastic, they fixed it, I mentioned about the dry water spots on outside wind shield, they used some kinda acid to remove it, I noticed that having the car less than 3 weeks that the back seat leather left bubbles/ dimples and my daughter only weighs 115 pounds, switched her from side to side and it happened on both sides, took it in today and Acura took it to an upholstery place to smooth it out, but I feel the quality of Acura seats not very good anymore unless you buy the top level Acura ...
I’ve owned an Acura 2006 TL in the past and traded my Infiniti G37 for this 2020 Acura TLX but I must say I’m having remorse and wished I’d look around more because a brand new car should be just that , A BRAND NEW CAR
Taking it in again tmrw for another thing in back seat of passenger side that needs to be looked at, customer service has been great but I’m not liking my Acura like I should ????. Catherine K
12/17/2019
Amy S. VERIFIED CUSTOMER
Good service
12/16/2019
Susan B. VERIFIED CUSTOMER
Jessica was helpful and pleasant, and explained the issues with my service need very clearly.
12/16/2019
Sandra G. VERIFIED CUSTOMER
Great customer service
12/15/2019
Bruce J. VERIFIED CUSTOMER
Excellent, on time as promised,
Bruce J
12/15/2019
Jorge A. VERIFIED CUSTOMER
Excellent service. Raquel she is so nice.
12/14/2019
Brenda M. VERIFIED CUSTOMER
I was very satisfied with the service
12/14/2019
Christopher M. VERIFIED CUSTOMER
Racquel couldn't have made it any easier. She got me out on time like she promised. I appreciate the quick service.
12/13/2019
Philip S. VERIFIED CUSTOMER
Racquet was outstanding!!
12/12/2019
Eugenio D. VERIFIED CUSTOMER
The service rep was very helpful and knowledgeable
12/12/2019
Miguel R. VERIFIED CUSTOMER
Thank you Racquel for taking care of my Acura. Very happy with the service. My car is clean and in tip top shape.
12/12/2019
Steven B. VERIFIED CUSTOMER
Racquel understood the urgency of my unplanned service request and provided excellent customer service to fit me in and address my concerns. Always a good communicator!!!!!
12/10/2019
Ernesto B. VERIFIED CUSTOMER
Tía was very courteous.
12/8/2019
Derek A. VERIFIED CUSTOMER
Jessica was very personable, attentive and prompt. Very satisfied with the service she provided. Thank you
12/7/2019
Anthony R. VERIFIED CUSTOMER
Service adviser was excellent!
12/7/2019
Janice S. VERIFIED CUSTOMER
Very impressive
12/7/2019
William S. VERIFIED CUSTOMER
It was a excellent service and visit with the Hopkins team.
12/6/2019
Catherine C. VERIFIED CUSTOMER
Jessica was great I was very pleased with the service.
12/6/2019
Daniel W. VERIFIED CUSTOMER
Service was Excellent, Matt and Matt were great. Everything was seamless
12/5/2019
Joan W. VERIFIED CUSTOMER
Very customer service oriented. Explained things
Clearly and concisely. She’s a keeper!!!